Compare 17TRACK Order Tracking vs Parcelous Order Tracking

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Parcelous Order Tracking

Track orders at embedded page with 200+ carriers supported

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Parcelous Order Tracking

Track orders at embedded page with 200+ carriers supported

Rating

4,613 Reviews

9.6

60 Reviews

Pricing

Try for Free More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Automatic tracking fetch
Carrier autodetection
Embedded tracking page

Screenshots

+ 3 more

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Automatically pulls tracking numbers from fulfillments
Detects possible carriers for tracking information
Creates an embedded tracking page at the store
Customers can request tracking info with tracking number or order number + email/phone
Carrier autodetection removes the need to specify a carrier for every fulfillment
Fetches tracking info from over 200+ carriers
Automatically pulls additional or transit tracking numbers if present
Reduces time spent on customer support by enabling self-service tracking for customers

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

The app may have issues with specific carriers not being correctly identified
Fetching and updating tracking info might sometimes lag or have delays
Customers might still require support if tracking information is unclear or delayed
Initial setup and integration with the store might require technical assistance

Launched

Jan 03, 2021

Jan 22, 2020

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,613

Built by Parcelous.com

Apps:

Average Rating:

4.9

Reviews:

Make Your Choice

Try for Free More info View alternatives

Compare 17TRACK Order Tracking vs Parcelous Order Tracking

17TRACK Order Tracking

Parcelous Order Tracking

17TRACK Order Tracking

Parcelous Order Tracking

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by 17TRACK

Built by Parcelous.com

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