AfterShip vs 17Track: Best Shopify Tracking Apps

Name: 17TRACK Order Tracking
Brand: 17TRACK

When it comes to managing your e-commerce orders efficiently on Shopify, selecting the right order tracking app is crucial to enhancing customer satisfaction and streamlining operations. In this guide, we will compare AfterShip and 17TRACK, two popular order tracking apps, to help you determine which one aligns best with your Shopify store needs. We’ll delve into key aspects like features, user interface, customer support, and pricing, so whether you're just setting up your store or looking to improve your order tracking capabilities, this comparison will assist you in making an informed decision to boost your store’s efficiency and customer experience.

AfterShip Order Tracking

Proactive tracking that delights customers and reduces WISMO

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

AfterShip Order Tracking

Proactive tracking that delights customers and reduces WISMO

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Overview

What is AfterShip Order Tracking?

Aftership is a popular order tracking and delivery management app for Shopify, providing multi-carrier tracking, delivery estimates, and customer engagement tools.

Key Strengths:

Multi-carrier tracking support
Delivery time estimates
Customizable tracking pages

What is 17TRACK Order Tracking?

17Track is a global order tracking app that supports over 1,000 carriers worldwide. It helps Shopify store owners provide real-time tracking updates to customers.

Key Strengths:

Wide carrier support (1,000+ carriers)
Multi-language and multi-currency support
Customizable tracking page

Rating

4,803 Reviews

4,927 Reviews

9.6

Pricing

Install App More info

Features

Automated notifications
Personalized product recommendations
Shipment analytics dashboard
Branded tracking pages
Ai-powered delivery estimates
Centralized shipment dashboard
Timely sms/email updates

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Screenshots

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Pros

Provides live shipment updates via a branded order tracking page and automated notifications
Centralized shipment dashboard to track shipment status and identify exceptions
Built-in analytics to get insights into shipment status and on-time performance
AI-powered estimated delivery dates to reassure anxious customers
Branded tracking pages with personalized product recommendations to boost sales
Timely email and SMS notifications to reduce customer anxiety and WISMO calls
High-quality customer support with knowledgeable and responsive team
Easy to install and integrate, particularly for Shopify users
Highly appreciated customer service, often solving issues quickly
Option to remove branding for free, enhancing customization
Detailed shipment analytics dashboard for monitoring and analysis
Unified dashboard for all shipments, enhancing efficiency of order management

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

App is considered expensive by some users
Takes time to learn every detail of the app functionality

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Launched

May 08, 2012

Jan 03, 2021

Developer

Built by AfterShip

Apps:

Average Rating:

4.7

Reviews:

23,066

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,927

Make Your Choice

Install App More info View alternatives

AfterShip vs 17Track: Best Shopify Tracking Apps

AfterShip Order Tracking

17TRACK Order Tracking

AfterShip Order Tracking