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Order Edit Customer Service logo

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Editify ‑ Order Editor logo

Editify ‑ Order Editor

Efficiently manage orders for a better organised store

Order Edit Customer Service logo

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Editify ‑ Order Editor logo

Editify ‑ Order Editor

Efficiently manage orders for a better organised store

Rating

Rating

199 Reviews
1.9
23 Reviews
9.1

Pricing

Pricing

  • $4.99-$99.99 / Month
  • 30 Days Free Trial
Try for Free More info
  • $9.99-$29.99 / Month
  • 3 Days Free Trial
Try for Free More info

Features

Features

  • Reorder items
  • Edit orders
  • Cancel orders
  • Customer portal
  • Edit order
  • Search orders
  • Backdate orders
  • Edit shipping & billing

Screenshots

Screenshots

Order Edit Customer Service screenshot Order Edit Customer Service screenshot Order Edit Customer Service screenshot Order Edit Customer Service screenshot
Editify ‑ Order Editor screenshot Editify ‑ Order Editor screenshot Editify ‑ Order Editor screenshot Editify ‑ Order Editor screenshot
+ 3 more
Editify ‑ Order Editor screenshot Editify ‑ Order Editor screenshot Editify ‑ Order Editor screenshot

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Pros

Pros

  • Customers can cancel orders on their own, providing them more control
  • Customers can edit their orders independently, reducing errors and improving satisfaction
  • Simplifies the process of reordering previous purchases, encouraging repeat customers
  • Enhances customer experience by providing self-service options
  • Decreases customer support costs as customers handle simple tasks themselves
  • Increases overall sales through improved customer satisfaction and convenience
  • Efficiently manage order dates, saving time and reducing manual updates
  • Allows customers to amend their orders through a new customer portal
  • Merchants can toggle customer portal feature for added flexibility
  • Enables editing of order dates, ensuring accurate and up-to-date records
  • Includes additional features like editing order, searching orders, backdating orders, and modifying shipping cost and billing address

Cons

Cons

  • Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
  • Potential for increased order cancellations which might affect inventory management
  • Self-service cancellations may lead to loss of sales if not managed properly
  • Potential complexity if not familiar with managing various order details
  • May require initial time investment to understand and fully utilize all features
  • Customer portal feature might introduce additional support requests from customers

Categories

Categories

Launched

Launched

May 01, 2016
Feb 05, 2023

Developer

Developer

Built by Customer First focus

Apps:

2

Average Rating:

4.7

Reviews:

305

Built by Shopvana

Apps:

1

Average Rating:

4.1

Reviews:

23

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