ShipMonk vs Shipway: Best Order Fulfillment for Shopify

Name: Shipway Order Tracking
Brand: Shipway

Compare ShipMonk vs Shipway for Shopify: pricing, features, and integrations. Choose the best order fulfillment app for your store! Are you looking for the best order fulfillment and tracking solution for your Shopify store? This detailed comparison of ShipMonk and Shipway will help you evaluate their features, pricing, and integrations to make an informed decision.

ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Overview

What is ShipMonk | Order Fulfillment?

ShipMonk is a Shopify app designed to streamline order fulfillment, inventory management, and shipping automation. It integrates with major carriers and offers real-time tracking.

Key Strengths:

Advanced inventory management
Multi-carrier shipping options
Real-time order tracking

What is Shipway Order Tracking?

Shipway is a Shopify order tracking app that focuses on post-purchase customer engagement with automated shipping notifications and delivery updates.

Key Strengths:

Automated shipping notifications
Customizable tracking pages
Multi-carrier support

Rating

99 Reviews

9.1

65 Reviews

7.1

Pricing

Install App More info

Features

Inventory management
Order management
Shipping management
Warehouse management
Discounted shipping rates
Omnichannel support
3pl platform
Advanced software
Fulfillment centers
Transparent billing
Proactive approach

Product recommendations
Order tracking
Collect reviews
Branded tracking page
Status updates
Nps calculation
Handle queries

Screenshots

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Pros

Provides a simple solution for omnichannel ecommerce businesses of all sizes
In-house, tech-enabled fulfillment centers
Advanced order, inventory, shipping, and warehouse management software
Transparent billing
Leading customer support teams
Discounted carrier shipping rates
Dedicated Happiness Engineers for account support

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Awful customer service experience as reported by users
Expensive service
Slow operational speed
Issues with account closure and unwarranted charges
Problems with inventory readiness for pickup after service termination
Potential legal disputes for recovering money

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Launched

Dec 14, 2017

Jun 14, 2016

Developer

Built by ShipMonk

Apps:

Average Rating:

4.2

Reviews:

Built by Shipway

Apps:

Average Rating:

4.4

Reviews:

459

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app is better for inventory management?

ShipMonk offers more robust inventory management features, while Shipway focuses on post-purchase tracking.
Does Shipway support international shipping?

Yes, Shipway integrates with multiple international carriers for global order tracking.
Can ShipMonk automate shipping labels?

Yes, ShipMonk automates shipping label generation and integrates with major carriers.
Which app has better customer support?

Both apps offer support, but ShipMonk provides dedicated account management for larger stores.
Is Shipway suitable for high-volume stores?

Shipway scales well for high-volume stores but lacks advanced inventory features compared to ShipMonk.

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