Compare Live Chat vs Whatsapp Chat

Name: Whatsapp Chat
Brand: PurpleBear

Live Chat

Boost engagement with proactive chat, improving sales through instant communication.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Live Chat

Boost engagement with proactive chat, improving sales through instant communication.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Rating

74 Reviews

6.4

133 Reviews

8.2

Pricing

Add to Site More info

Features

Conversion rate optimization
Multi-channel support
Instant communication
Mobile app access
Proactive chat greetings
Asynchronous messaging
Custom chat greetings
Shopping cart prevention

Customizable chat widget
Instant support
Cross-device compatibility
Multiple contact options
One-click redirection

Screenshots

+ 1 more

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Pros

Boosts engagement with proactive chat greetings and targeted messages
Improves sales through instant communication with website visitors
Offers instant customer service across multiple channels (website chat widget, Messenger, Apple Business Chat, etc)
Mobile apps available on iOS and Android allow communication on the go
Supports asynchronous communication enabling customers to continue with other activities while waiting for a response
Enhances the visual appeal of the website with a modern chat window
Increases customer interaction and conversion rates with chat greetings based on specific pages
Ability to send coupons, sales deals, and announcements to encourage purchasing and reduce cart abandonment
Positive user feedback, rated 5/5 for helping in closing sales
Free 14-day trial available, providing an opportunity for users to explore the app's features

Multiple contact options allow users to connect with the right team member or department for faster responses.
Customizable chat widget enables personalization of colors, welcome messages, and icons to align with the brand.
Cross-device compatibility ensures that users can respond to messages from any device.
One-click WhatsApp redirection allows visitors to be instantly directed to WhatsApp for seamless communication.
Integration with a trusted platform like WhatsApp enhances customer service and engagement on websites.
Instant and direct support can potentially increase sales and engagement.
Simplified communication and an easy-to-use chat tool enhance user experience.
Retention of chat histories allows for better follow-ups and improved customer service.

Cons

May require time and effort to set up personalized chat greetings and automations
Potential dependency on internet connectivity for mobile response capability
Users may need to manage multiple communication channels

Dependence on WhatsApp means issues with the platform (like outages) could affect the app's functionality.
Customization options, while available, may not be sufficient for all branding needs.
Potential for overwhelming volume of messages to manage without proper resources or team.
Privacy concerns could arise given that communication is routed through WhatsApp.
Users must have WhatsApp installed, which might exclude potential customers who do not use the platform.

Launched

Sep 26, 2025

Developer

Built by Text

Apps:

Average Rating:

3.9

Reviews:

Built by PurpleBear

Apps:

Average Rating:

Reviews:

537

Make Your Choice

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Compare Live Chat vs Whatsapp Chat

Live Chat

Whatsapp Chat

Live Chat