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Zotabox Onsite Marketing Tools

(7 Reviews)

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Description

Live chat for online sales and customer help

Encourage website visitors to take action with proactive chat greetings and targeted messages.
Provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
Chat on the go. Don't make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can respond directly through email or the chat widget while continuing with other plans.

Are you using live chat on your website? If the answer is “no,” that’s bad and good news at the same time. Bad, because your business was missing out until now. And good, because there’s a lot of space for improvement.

Customers who land on your Wix store have all sorts of questions, ranging from availability to product sizes, colors, and more. Grab their attention, and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Provide customers with a better shopping experience and increase sales using the Wix live chat module by LiveChat.

We all want our conversion rates to go through the roof, but there are so many factors influencing the buying process. Proactive chat greetings are there to help you close more deals. Set specific chat greetings based on the current page address to increase your chat interaction rate and conversion rate. Send coupons, sales deals, and announcements to invite customers to check out and prevent shopping cart abandonment.

Take LiveChat for a spin for 14 days for free.

Pros

Boosts engagement with proactive chat greetings and targeted messages
Improves sales through instant communication with website visitors
Offers instant customer service across multiple channels (website chat widget, Messenger, Apple Business Chat, etc)
Mobile apps available on iOS and Android allow communication on the go
Supports asynchronous communication enabling customers to continue with other activities while waiting for a response
Enhances the visual appeal of the website with a modern chat window
Increases customer interaction and conversion rates with chat greetings based on specific pages
Ability to send coupons, sales deals, and announcements to encourage purchasing and reduce cart abandonment
Positive user feedback, rated 5/5 for helping in closing sales
Free 14-day trial available, providing an opportunity for users to explore the app's features

Cons

May require time and effort to set up personalized chat greetings and automations
Potential dependency on internet connectivity for mobile response capability
Users may need to manage multiple communication channels

Top Helpful Reviews

Plural-wool

Oct 31, 2024 on Wix

Great for closing salesJust a great app with what it offers! I’ve been using it for years on may platforms and I’m planning to stick with it on Wix. Thanks to the automations / campaigns in...

Guardianglass

Jan 03, 2023 on Wix

Waste of moneypaid for the app and no mobile. How do I get my money back?

081898

Jan 14, 2021 on Wix

Not working on MobileEven though the icon shows in the editor mode, when you preview or go to the live site, there is nothing on mobile. Very frustrating