Wix Chat

About Wix Chat

Built by Wix

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Description

Let your site’s visitors reach out 24/7

Get notified every time you have a visitor on your site, receive a message or make a sale
Automatically greet visitors when they enter your site and reply to their first chat
Never miss a lead with lead capture forms
Save replies to answering visitors quickly and maximize efficiency

With Wix Chat, anyone visiting your site can instantly send you a message and start a chat.
Chat back anytime – even from your phone.
Wix Chat is a great way to build relationships with your visitors. You can help your customers faster, increase sales, and more.

Pros

Instantly engage and assist visitors, which can help boost sales and improve customer relationships
Real-time notifications for visitors, messages, and sales assist in quick responses and actions
Automatic greeting of visitors and ability to reply to their first chat enhances user experience
Lead capture forms ensure no potential lead is missed
Capability to save replies for quick answers, increasing efficiency in communications
Mobile accessibility allows managers to chat back anytime, enhancing flexibility

Cons

Potential for missing important chats during high-traffic periods if not monitored closely
Reliance on automatic greetings might come off as impersonal to some visitors
Requires consistent monitoring to leverage its benefits fully, possibly increasing workload