Delhivery vs iThink: Best Logistics for Shopify Apps

Name: iThink Logistics
Brand: iThink Logistics

Are you considering enhancing your e-commerce logistics capabilities and wondering whether Delhivery's logistics platform or the iThink Logistics Shopify app is the right choice for you? In this comprehensive comparison, we'll delve into the features, pricing, integration capabilities, customer support, and overall performance of Delhivery vs iThink Logistics. Whether you're a small business owner or managing a large-scale operation, this analysis will assist you in making an informed decision that aligns with your logistical needs and business objectives. Discover which solution can best streamline your operations and improve your delivery efficiencies for a seamless customer experience.

Delhivery ‑ Logistics Platform

One-click integration for all your logistics needs

iThink Logistics

E-commerce shipping solution in India

Delhivery ‑ Logistics Platform

One-click integration for all your logistics needs

iThink Logistics

E-commerce shipping solution in India

Rating

60 Reviews

132 Reviews

9.1

Pricing

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Features

One-click integration
Real-time tracking
Cod remittance
Automated shipping workflow
Returns reduction
Address intelligence
Whatsapp updates

Real-time order sync
Unified dashboard
Multi-courier integration
Auto shipment import
Pin code coverage

Screenshots

Delhivery ‑ Logistics Platform screenshot

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Pros

Automated shipping workflow with one-click Shopify Integration
Real-time shipment tracking and WhatsApp communication
Extensive reach with 18,500+ pin codes serviced via 2900+ centers
Optimised solutions for faster and more reliable deliveries
Assured COD remittance within 2 days
Dedicated relationship manager for personalized service
RTO predictor and Address intelligence system to reduce returns

Comprehensive AI-based logistics aggregator integrating multiple courier platforms
Covers a large service area with over 26000 pin codes in India
Automatic import of shipments in one place reduces data loss and organizational hassles
Real-time order live-syncing for updating delivery status to customers
Positive feedback on the team management and support, with specific mentions of helpful managers (eg, Kalpana, Bhakti Darji)
Smooth and user-friendly interface as cited by multiple users

Cons

Poor customer service experience
Integration issues with Shopify reported by multiple users
High service charges
Delayed pickups, sometimes up to 3 days
Lack of proper call support
Issues in generating Automatic Waybill (AWB) numbers due to errors
Multiple failed attempts to resolve issues through support tickets

Reported issues with incorrect weight and volumetric measurements, leading to disputes
Criticism of customer service staff and managers, with mentions of unresponsiveness and incompetence
Allegations of fake positive reviews on Google and manipulated order statuses
High incidence of RTO (Return to Origin) products with poor handling
Perceived as a scam by some users due to dishonest procedures and lack of accountability
Reports of exorbitant delivery costs compared to competitors

Launched

Apr 02, 2023

Sep 29, 2020

Developer

Built by Delhivery Pvt. Ltd.

Apps:

Average Rating:

2.6

Reviews:

Built by iThink Logistics

Apps:

Average Rating:

4.4

Reviews:

132

Make Your Choice

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Delhivery vs iThink: Best Logistics for Shopify Apps

Delhivery ‑ Logistics Platform

iThink Logistics

Delhivery ‑ Logistics Platform