Compare Yotpo ‑ Product Reviews App vs Reputon Customer Reviews App

Name: Reputon Customer Reviews App
Brand: Reputon

Yotpo ‑ Product Reviews App

Collect and display customer content across the buyer journey.

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Yotpo ‑ Product Reviews App

Collect and display customer content across the buyer journey.

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Overview

What is Reputon Customer Reviews App?

Reputon is a Shopify app designed to collect and display customer reviews, helping merchants build trust and improve conversions.

Key Strengths:

Automated review requests via email
Customizable review widgets
Integration with Google Shopping

Rating

7,337 Reviews

9.5

1,482 Reviews

Pricing

Install App More info

Features

Social media integration
Customizable review widget
Ai-powered widgets
Google seller ratings
Smart filters
Sms and loyalty synergies
Seamless shop app integration

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

Screenshots

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Pros

Collect and display customer content across the buyer journey
AI-powered reviews widgets to gather high-quality product reviews
Partner integrations for displaying reviews on social media and search engines
Synergies between SMS, loyalty, and subscriptions
Customization options for the reviews widget
Smart Filters to display relevant content
Effortless syncing of reviews with the Shop app
Versatile display options including photo and video reviews
Various ways to collect reviews including automations and social media UGC
Outstanding customer support, often praised by users

Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
Sends follow-up emails to customers to solicit reviews after order delivery
Redirects unhappy users to a private feedback form, avoiding negative public reviews
AI personalizes email templates for better engagement
Includes a 'RATE US' widget for storefront integration
Allows sending emails to past orders (up to 2 months old)
Offers email analytics and various types of email marketing campaigns
Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Cons

High dependency on customer support for implementation and problem resolution
Issues with importing reviews from other platforms
Some users experienced delays and unresponsiveness in customer support
Possible technical challenges for smaller businesses
Some users faced persistent plugin issues even after app installation

Support may be slow or unresponsive, as evidenced by a detailed negative review
Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
Limited communication from support team can exacerbate issues
Free plan might have limited features, requiring upgrades for full functionality

Launched

Nov 14, 2011

Sep 25, 2018

Developer

Built by Yotpo

Apps:

Average Rating:

4.8

Reviews:

7,337

Built by Reputon

Apps:

Average Rating:

4.8

Reviews:

4,886

Make Your Choice

Install App More info View alternatives

Compare Yotpo ‑ Product Reviews App vs Reputon Customer Reviews App

Yotpo ‑ Product Reviews App

Reputon Customer Reviews App

Yotpo ‑ Product Reviews App