Compare Yotpo: Product Reviews App vs Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps

Yotpo: Product Reviews App

Collect and display customer content across the buyer journey.

Grapevine Post Purchase Survey

Unlimited post-purchase and customer satisfaction surveys

Yotpo: Product Reviews App

Collect and display customer content across the buyer journey.

Grapevine Post Purchase Survey

Unlimited post-purchase and customer satisfaction surveys

Rating

4,841 Reviews

9.2

143 Reviews

9.1

Pricing

Install App More info

Features

Social media integration
Customizable review widget
Ai-powered widgets
Google seller ratings
Smart filters
Sms and loyalty synergies
Seamless shop app integration

Unlimited surveys
Post-purchase surveys
Customizable surveys
Intuitive ui
Zero-party data
Marketing optimization
Customer satisfaction
Multiple survey types
Multi-question surveys
Flexible publishing

Screenshots

+ 1 more

Grapevine Post Purchase Survey screenshot

+ 4 more

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Collect and display customer content across the buyer journey
AI-powered reviews widgets to gather high-quality product reviews
Partner integrations for displaying reviews on social media and search engines
Synergies between SMS, loyalty, and subscriptions
Customization options for the reviews widget
Smart Filters to display relevant content
Effortless syncing of reviews with the Shop app
Versatile display options including photo and video reviews
Various ways to collect reviews including automations and social media UGC
Outstanding customer support, often praised by users

Unlimited surveys and responses: Allows for comprehensive data collection without restrictions.
Multi-question customer surveys: Provides valuable insights for data-driven marketing and operational decisions.
Flexible publishing options: Enables surveys at each customer journey stage, optimizing feedback collection timing.
Accurate zero-party customer data: Collects first-hand customer data, enhancing marketing potential.
Marketing spend optimization: Pinpoints best-performing marketing channels for efficient budget allocation.
Multiple survey types: Offers fixed response, freeform text, or Net Promoter Score (NPS) options.
Simple set-up: Intuitive UI and supportive setup team make it easy to deploy.
Customizable surveys: Fully customizable surveys with no Grapevine branding, providing a seamless user experience.

Cons

High dependency on customer support for implementation and problem resolution
Issues with importing reviews from other platforms
Some users experienced delays and unresponsiveness in customer support
Possible technical challenges for smaller businesses
Some users faced persistent plugin issues even after app installation

Potential complexity with multi-question surveys: May overwhelm some users or respondents.
Dependence on customer participation: Efficient data collection relies heavily on customer willingness to complete surveys.
No indication of advanced analytics: May lack sophisticated data analysis tools beyond basic survey results.
Possible integration issues: No information on compatibility with other systems or platforms.

Launched

Nov 14, 2011

Aug 16, 2017

Developer

Built by Yotpo

Apps:

Average Rating:

4.8

Reviews:

4,841

Built by Union Works Apps

Apps:

Average Rating:

4.7

Reviews:

383

Make Your Choice

Install App More info View alternatives

Compare Yotpo: Product Reviews App vs Grapevine Post Purchase Survey

Yotpo: Product Reviews App

Grapevine Post Purchase Survey

Yotpo: Product Reviews App