Compare Wonderment Post-Purchase vs Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps

Wonderment Post-Purchase

Create wonderful post-purchase experiences.

Grapevine Post Purchase Survey

Unlimited post-purchase and customer satisfaction surveys

Wonderment Post-Purchase

Create wonderful post-purchase experiences.

Grapevine Post Purchase Survey

Unlimited post-purchase and customer satisfaction surveys

Rating

73 Reviews

8.2

142 Reviews

9.1

Pricing

Install App More info

Features

Proactive notifications
Stalled shipments alert
Shipping exceptions notifications
Problem orders detection
Fulfillment patterns analysis
Carrier performance insight
Complete journey tracking
Repeat customer engagement

Unlimited surveys
Post-purchase surveys
Customizable surveys
Intuitive ui
Zero-party data
Marketing optimization
Customer satisfaction
Multiple survey types
Multi-question surveys
Flexible publishing

Screenshots

Grapevine Post Purchase Survey screenshot

+ 4 more

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Pros

Quick identification of stalled shipments, shipping exceptions, and problem orders.
Ability to reveal patterns within fulfillment and carrier processes.
Ownership of the entire post-purchase journey with the use of proactive notifications.
Reduction of shipping blindspots.
Prevention of 'Where's My Order?' inquiries.
Potential to drive repeat customers.

Unlimited surveys and responses: Allows for comprehensive data collection without restrictions.
Multi-question customer surveys: Provides valuable insights for data-driven marketing and operational decisions.
Flexible publishing options: Enables surveys at each customer journey stage, optimizing feedback collection timing.
Accurate zero-party customer data: Collects first-hand customer data, enhancing marketing potential.
Marketing spend optimization: Pinpoints best-performing marketing channels for efficient budget allocation.
Multiple survey types: Offers fixed response, freeform text, or Net Promoter Score (NPS) options.
Simple set-up: Intuitive UI and supportive setup team make it easy to deploy.
Customizable surveys: Fully customizable surveys with no Grapevine branding, providing a seamless user experience.

Cons

The app's description and features are somewhat repetitive.
Lack of detailed information on integration with various carrier services.
Unclear pricing model in the provided description.
Limited user reviews and ratings provided to gauge real-world performance.

Potential complexity with multi-question surveys: May overwhelm some users or respondents.
Dependence on customer participation: Efficient data collection relies heavily on customer willingness to complete surveys.
No indication of advanced analytics: May lack sophisticated data analysis tools beyond basic survey results.
Possible integration issues: No information on compatibility with other systems or platforms.

Launched

Oct 04, 2020

Aug 16, 2017

Developer

Built by Shopify

Apps:

1682

Average Rating:

2.7

Reviews:

46,957

Built by Union Works Apps

Apps:

Average Rating:

4.7

Reviews:

377

Make Your Choice

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Compare Wonderment Post-Purchase vs Grapevine Post Purchase Survey

Wonderment Post-Purchase

Grapevine Post Purchase Survey

Wonderment Post-Purchase