Compare Willdesk: Live Chat&AI Chatbot vs NestDesk Live Chat & Helpdesk

Name: NestDesk Live Chat &amp; Helpdesk
Brand: Shopify

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

Overview

What is Willdesk: Live Chat&AI Chatbot?

Willdesk Live Chat & AI Chatbot is a Shopify app that combines live chat support with AI-powered automation to improve customer engagement and streamline responses.

Key Strengths:

AI-driven chatbot for automated responses
Multi-channel support (email, social media, live chat)
Customizable chat widgets

What is NestDesk Live Chat & Helpdesk?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

Rating

389 Reviews

8.1

32 Reviews

7.9

Pricing

Install App More info

Features

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

Willdesk: Live Chat&AI Chatbot screenshot

+ 6 more

NestDesk Live Chat & Helpdesk screenshot

+ 8 more

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Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Feb 21, 2021

Jun 20, 2022

Developer

Built by Shopify

Apps:

18776

Average Rating:

2.4

Reviews:

768,518

Built by Shopify

Apps:

18776

Average Rating:

2.4

Reviews:

768,518

Make Your Choice

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Compare Willdesk: Live Chat&AI Chatbot vs NestDesk Live Chat & Helpdesk

Willdesk: Live Chat&AI Chatbot

NestDesk Live Chat & Helpdesk

Willdesk: Live Chat&AI Chatbot