Compare Willdesk: Live Chat&AI Chatbot vs LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text
Brand: Shopify

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Rating

390 Reviews

8.1

45 Reviews

7.3

Pricing

Install App More info

Features

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Screenshots

Willdesk: Live Chat&AI Chatbot screenshot

+ 6 more

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Launched

Feb 21, 2021

Nov 29, 2017

Developer

Built by Shopify

Apps:

18716

Average Rating:

2.4

Reviews:

767,502

Built by Shopify

Apps:

18716

Average Rating:

2.4

Reviews:

767,502

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Willdesk: Live Chat&AI Chatbot vs LiveChat: AI live chat by Text

Willdesk: Live Chat&AI Chatbot

LiveChat: AI live chat by Text

Willdesk: Live Chat&AI Chatbot