Compare Whatsy: WhatsApp Chat & Share vs ZB: Facebook & Messenger Chat

Name: ZB: Facebook &amp; Messenger Chat
Brand: Shopify

Whatsy: WhatsApp Chat & Share

Improve customer service & sales with WhatsApp live chat

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Whatsy: WhatsApp Chat & Share

Improve customer service & sales with WhatsApp live chat

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is Whatsy: WhatsApp Chat & Share?

WhatsY is a WhatsApp chat and review-sharing app designed to enhance customer interactions. It allows businesses to share reviews, automate chats, and boost engagement through WhatsApp.

Key Strengths:

WhatsApp chat automation for quick responses
Review sharing and collection features
User-friendly interface for easy setup

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

40 Reviews

7.7

16 Reviews

9.1

Pricing

Install App More info

Features

Whatsapp chat
Whatsapp share
Auto welcome message
Multiple chat agents
Proactive messages

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

Whatsy: WhatsApp Chat & Share screenshot

ZB: Facebook & Messenger Chat screenshot

+ 2 more

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Pros

Improves customer service and sales by facilitating direct communication
Easy to install and use, no coding skills required
Supports multiple free chat agents, enhancing customer support capabilities
Features auto welcome messages or proactive messages to engage customers promptly
Allows visitors to quickly share information via WhatsApp
Taps into the widespread popularity and user base of WhatsApp

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Limited to users who have WhatsApp, potentially excluding some customers
Dependence on WhatsApp's uptime and functionality; any issues with WhatsApp impact this app
Lacks integration with other messaging platforms, restricting multichannel support

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Mar 22, 2021

Jan 17, 2016

Developer

Built by Shopify

Apps:

17907

Average Rating:

2.5

Reviews:

730,019

Built by Shopify

Apps:

17907

Average Rating:

2.5

Reviews:

730,019

Make Your Choice

Install App More info

Related blog

Boost Engagement and Sales with Zotabox’s Facebook Messenger Chat for Shopify

Compare Whatsy: WhatsApp Chat & Share vs ZB: Facebook & Messenger Chat

Whatsy: WhatsApp Chat & Share

ZB: Facebook & Messenger Chat

Whatsy: WhatsApp Chat & Share