Compare Whatsy: WhatsApp Chat & Share vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Whatsy: WhatsApp Chat & Share

Improve customer service & sales with WhatsApp live chat

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Whatsy: WhatsApp Chat & Share

Improve customer service & sales with WhatsApp live chat

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

41 Reviews

7.7

84 Reviews

8.2

Pricing

Install App More info

Features

Whatsapp chat
Whatsapp share
Auto welcome message
Multiple chat agents
Proactive messages

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

Whatsy: WhatsApp Chat & Share screenshot

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Improves customer service and sales by facilitating direct communication
Easy to install and use, no coding skills required
Supports multiple free chat agents, enhancing customer support capabilities
Features auto welcome messages or proactive messages to engage customers promptly
Allows visitors to quickly share information via WhatsApp
Taps into the widespread popularity and user base of WhatsApp

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Limited to users who have WhatsApp, potentially excluding some customers
Dependence on WhatsApp's uptime and functionality; any issues with WhatsApp impact this app
Lacks integration with other messaging platforms, restricting multichannel support

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Mar 22, 2021

Oct 02, 2023

Developer

Built by Shopify

Apps:

18142

Average Rating:

2.5

Reviews:

740,136

Built by Shopify

Apps:

18142

Average Rating:

2.5

Reviews:

740,136

Make Your Choice

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Compare Whatsy: WhatsApp Chat & Share vs Omnichannel Marketing &Support

Whatsy: WhatsApp Chat & Share

Omnichannel Marketing &Support

Whatsy: WhatsApp Chat & Share