Compare WAX: marketing on WhatsApp vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

WAX: marketing on WhatsApp

Conversational marketing on Whatsapp, the most read channel

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

WAX: marketing on WhatsApp

Conversational marketing on Whatsapp, the most read channel

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

58 Reviews

9.2

85 Reviews

9.1

Pricing

Install App More info

Features

Automated flows
Marketing campaigns
Track conversions
Recover carts
Desktop messaging inbox
Customer journeys

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

+ 1 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

User-friendly interface for creating engaging marketing campaigns and tracking responses
Enables brands to run a GDPR-compliant WhatsApp marketing channel
High open rates due to the popularity of WhatsApp as a communication channel
Automated conversational flows help recover abandoned carts and remind customers for repeat purchases
Effective customer support, including immediate assistance from the support team and even the owner

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Potential risk of being restricted from WhatsApp, as mentioned by some users
Issue with re-logging into WhatsApp after initial setup, causing significant inconvenience

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Jul 27, 2023

Oct 02, 2023

Developer

Built by Shopify

Apps:

18673

Average Rating:

2.4

Reviews:

766,086

Built by Shopify

Apps:

18673

Average Rating:

2.4

Reviews:

766,086

Make Your Choice

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Compare WAX: marketing on WhatsApp vs Omnichannel Marketing &Support

WAX: marketing on WhatsApp

Omnichannel Marketing &Support

WAX: marketing on WhatsApp