Compare WAX: marketing on WhatsApp vs DC: Shared Inbox & AI Helpdesk

Name: DC: Shared Inbox &amp; AI Helpdesk
Brand: Shopify

WAX: marketing on WhatsApp

Conversational marketing on Whatsapp, the most read channel

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

WAX: marketing on WhatsApp

Conversational marketing on Whatsapp, the most read channel

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

46 Reviews

9.1

180 Reviews

8.7

Pricing

Install App More info

Features

Automated flows
Marketing campaigns
Track conversions
Recover carts
Desktop messaging inbox
Customer journeys

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Screenshots

+ 1 more

DC: Shared Inbox & AI Helpdesk screenshot

+ 3 more

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Pros

User-friendly interface for creating engaging marketing campaigns and tracking responses
Enables brands to run a GDPR-compliant WhatsApp marketing channel
High open rates due to the popularity of WhatsApp as a communication channel
Automated conversational flows help recover abandoned carts and remind customers for repeat purchases
Effective customer support, including immediate assistance from the support team and even the owner

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Potential risk of being restricted from WhatsApp, as mentioned by some users
Issue with re-logging into WhatsApp after initial setup, causing significant inconvenience

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Launched

Jul 27, 2023

Jan 24, 2021

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Make Your Choice

Install App More info

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Compare WAX: marketing on WhatsApp vs DC: Shared Inbox & AI Helpdesk

WAX: marketing on WhatsApp

DC: Shared Inbox & AI Helpdesk

WAX: marketing on WhatsApp