Compare WAX: marketing on WhatsApp vs Coco: AI Cart Recovery & Chat

Name: Coco: AI Cart Recovery &amp; Chat
Brand: Shopify

WAX: marketing on WhatsApp

Conversational marketing on Whatsapp, the most read channel

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

WAX: marketing on WhatsApp

Conversational marketing on Whatsapp, the most read channel

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

Rating

46 Reviews

9.1

51 Reviews

7.5

Pricing

Install App More info

Features

Automated flows
Marketing campaigns
Track conversions
Recover carts
Desktop messaging inbox
Customer journeys

Gdpr compliant
Marketing campaigns
Cart recovery
Newsletters
Ai chat
Review conversations

Screenshots

+ 1 more

Coco: AI Cart Recovery & Chat screenshot

+ 2 more

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Pros

User-friendly interface for creating engaging marketing campaigns and tracking responses
Enables brands to run a GDPR-compliant WhatsApp marketing channel
High open rates due to the popularity of WhatsApp as a communication channel
Automated conversational flows help recover abandoned carts and remind customers for repeat purchases
Effective customer support, including immediate assistance from the support team and even the owner

Automates cart recovery on WhatsApp, potentially boosting sales
Allows sending personalized marketing campaigns and newsletters via WhatsApp
Easy and quick installation with no coding required, operational within a minute
Ability to review user conversations, potentially improving customer service
GDPR compliant, ensuring data privacy and security
Highly praised for improving ROI (17x increase reported)
Support team receives high praise for being friendly, responsive, and helpful
Reports of quick return on investment (profitable within two days)

Cons

Potential risk of being restricted from WhatsApp, as mentioned by some users
Issue with re-logging into WhatsApp after initial setup, causing significant inconvenience

Limited language support based on available reviews (potential con for non-English or non-French speakers)
Dependence on WhatsApp platform may not cater to users who prefer other messaging apps

Launched

Jul 27, 2023

Jul 03, 2024

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Make Your Choice

Install App More info

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Related blog

6 Best Shopify Phone Support Apps for 2025: Enhance Your Customer Service

Compare WAX: marketing on WhatsApp vs Coco: AI Cart Recovery & Chat

WAX: marketing on WhatsApp

Coco: AI Cart Recovery & Chat

WAX: marketing on WhatsApp