TrackingMore vs Shipway: Best Order Tracking for Shopify

Name: Shipway Order Tracking
Brand: Shipway

Are you running a Shopify store and trying to decide between TrackingMore and Shipway for your order tracking needs? In this comprehensive comparison, we'll delve into the unique features, pricing, user experience, and integration capabilities of both Shopify apps. By providing key insights, this guide will help you evaluate which tracking solution aligns best with your business goals and enhances your customer satisfaction strategy. Whether you're new to e-commerce or a seasoned store owner, our detailed analysis will assist you in making an informed decision to streamline your order tracking process and boost your operational efficiency.

TrackingMore Order Tracking

Empower your business with order lookup & sales solutions.

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

TrackingMore Order Tracking

Empower your business with order lookup & sales solutions.

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Overview

What is Shipway Order Tracking?

Shipway is a Shopify order tracking app that focuses on post-purchase customer engagement with automated shipping notifications and delivery updates.

Key Strengths:

Automated shipping notifications
Customizable tracking pages
Multi-carrier support

Rating

1,015 Reviews

9.3

199 Reviews

9.1

Pricing

Install App More info

Features

Carrier integration
Multilingual tracking page
Proactive customer notifications
Estimated delivery dates
Dropshipping support
Automated order syncing
Product upsell opportunities
Customizable tracking notifications
Shipment dashboard management

Product recommendations
Order tracking
Collect reviews
Branded tracking page
Status updates
Nps calculation
Handle queries

Screenshots

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Pros

Automatically sync orders and update shipping information from over 1,200 carriers globally
Multilingual tracking page with proactive notifications for customers
24/7 live support
Boosts sales through discount features on tracking pages and emails
Enhances conversion rates with pre-sale and post-purchase estimated delivery dates
Supports global business with 1200+ carriers and auto syncs Paypal tracking
Enhanced tracking pages featuring tailored product recommendations
Automated email notifications for shipment status reduce complaints
Detailed insights on shipment and carrier performance through the dashboard and analytics
Supports dropshipping mode and can hide or replace keywords in shipping details
High customer satisfaction with praise for customer support, particularly mentioning representatives like Ashley and Richie
Easy to install and use with comprehensive options

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Recent issues with real-time carrier updates, requiring manual refresh by support
Feedback on needing more free features and a fixed main menu in order sorting

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Launched

Aug 12, 2018

Jun 14, 2016

Developer

Built by TrackingMore

Apps:

Average Rating:

4.9

Reviews:

1,015

Built by Shipway

Apps:

Average Rating:

4.6

Reviews:

1,075

Make Your Choice

Install App More info View alternatives

TrackingMore vs Shipway: Best Order Tracking for Shopify

TrackingMore Order Tracking

Shipway Order Tracking

TrackingMore Order Tracking