Compare Spur: AI Support & Marketing vs Sense WhatsApp

Name: Sense WhatsApp
Brand: Shopify

Spur: AI Support & Marketing

Instagram & WhatsApp Automations to Improve Sales & Support

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

Spur: AI Support & Marketing

Instagram & WhatsApp Automations to Improve Sales & Support

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

Rating

80 Reviews

9.1

6 Reviews

8.2

Pricing

Install App More info

Features

Bulk whatsapp messages
Automated engagement conversion
Cart recovery messages
Quick response automation
Unified ecommerce inbox

Live chat support
Abandoned cart reminders
Order updates
Click-to-chat icon
Template messages
Integrated messages

Screenshots

+ 2 more

+ 1 more

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Pros

Automates Instagram and WhatsApp interactions
Converts social media engagement into sales
Helps recover abandoned carts via automated messages
Allows sending bulk messages with WhatsApp API
Provides quick responses to common queries, improving support efficiency
Centralized eCommerce-focused inbox for chats from Instagram, WhatsApp, and Facebook
Improves customer satisfaction and agent efficiency
Simple and transparent pricing model

Quick and effective connection with customers via WhatsApp
Reduces customer service inquiries by sending order updates and abandoned cart reminders
Increases sales by reducing abandoned carts
Provides live chat support with a click-to-chat icon
Includes template messages for quick and efficient communication
Integrated WhatsApp messages through in-app links
Ability to send messages from a list of orders or abandoned carts
Customizable click-to-chat icon on the merchant's website

Cons

Learning curve to explore all available options
Initial setup might require iterations to get everything right

Limited to WhatsApp users, excluding customers who do not use the platform
Potential over-reliance on template messages reducing personalized customer interactions
Requires consistent monitoring to maintain quick response times
Possible increase in WhatsApp-related notifications and interruptions
Privacy concerns from customers about receiving messages via WhatsApp

Launched

Sep 04, 2022

Mar 26, 2023

Developer

Built by Shopify

Apps:

18003

Average Rating:

2.5

Reviews:

734,206

Built by Shopify

Apps:

18003

Average Rating:

2.5

Reviews:

734,206

Make Your Choice

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Compare Spur: AI Support & Marketing vs Sense WhatsApp

Spur: AI Support & Marketing

Sense WhatsApp

Spur: AI Support & Marketing