Smile vs Rivo: Best Loyalty App for Shopify

Name: Rivo: Loyalty Program, Rewards
Brand: Rivo

Compare Smile Loyalty & Rewards vs Rivo Loyalty for Shopify: features, pricing, and ease of use. Pick the best loyalty app for your store! Are you looking for a loyalty and rewards app for your Shopify store but unsure whether Smile or Rivo is the right choice? This detailed comparison breaks down their features, pricing, and performance to help you decide.

Smile: Loyalty Rewards Program

Loyalty program - points, rewards, referrals, & VIP

Rivo: Loyalty Program, Rewards

DTC Retention platform || Loyalty, Referrals & Memberships

Smile: Loyalty Rewards Program

Loyalty program - points, rewards, referrals, & VIP

Rivo: Loyalty Program, Rewards

DTC Retention platform || Loyalty, Referrals & Memberships

Overview

What is Smile: Loyalty Rewards Program?

Smile Loyalty & Rewards is a Shopify app designed to help businesses create customizable loyalty and rewards programs. It allows merchants to incentivize repeat purchases through points, discounts, and VIP tiers.

Key Strengths:

Highly customizable rewards system
Seamless Shopify integration
Free plan available with basic features

What is Rivo: Loyalty Program, Rewards?

Rivo Loyalty, Rewards & Referrals is a Shopify app focused on increasing customer engagement with gamified rewards, referral incentives, and automated workflows.

Key Strengths:

Gamification features like spin-the-wheel rewards
Built-in referral program
Automated email and SMS campaigns

Rating

7,012 Reviews

9.5

2,576 Reviews

9.2

Pricing

Install App More info

Features

App integrations
Multi-language support
Coupons and discounts
Vip tiers
Membership perks
Referral programs
Engagement nudges
Customizable rewards
Guest shopper points
Program translation

Regular updates
Referral programs
Customizable loyalty
Membership integration
Stack integration
Developer toolkit

Screenshots

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Pros

No coding required for setup
Easy integration with various apps
Highly customizable to match brand aesthetics
Supports multiple languages
Offers various types of rewards and programs
Comprehensive support from a responsive team
Positive feedback on customer service and support
Effective at boosting sales and brand loyalty
Good documentation available
Free plan available that works well for some users

Fully customizable loyalty and referrals platform
Built for fast growing DTC brands
24/7 world class live chat support
Instant integration with various tech stacks (Klaviyo, Gorgias, Postscript, etc)
Weekly product updates using the latest Shopify tech
Variety of loyalty programs and reward options
Extremely positive customer reviews, especially regarding support team
Cost-effective compared to other loyalty solutions
Offers full customization with the Rivo Developer Toolkit

Cons

High cost for small businesses
Some features locked behind higher-tier plans
Issues with translating certain elements fully
Complaints about slow response time for support
No live chat support for quick assistance
Difficulty in setup for some users
Not available for Shopify's Starter Pack users

Setup can be time-consuming (up to 3 hours for some users)
Initial hiccups with understanding all features and settings
Limited training courses available for newbies
Some users experienced issues with fraud detection tools
Flat-rate support option or additional training might be beneficial

Launched

Dec 01, 2014

Jan 17, 2021

Developer

Built by Smile.io

Apps:

Average Rating:

4.8

Reviews:

7,012

Built by Rivo

Apps:

Average Rating:

4.9

Reviews:

2,576

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app is easier to set up, Smile or Rivo?

Both apps offer user-friendly setups, but Smile provides more guided onboarding, while Rivo includes pre-built templates for faster deployment.
Does Rivo support referral programs?

Yes, Rivo includes a built-in referral program feature, allowing customers to earn rewards by referring friends.
Can Smile integrate with other Shopify apps?

Yes, Smile supports integrations with popular Shopify apps like Klaviyo and ReCharge for enhanced functionality.
Which app offers better analytics?

Smile provides more detailed customer insights and redemption tracking, while Rivo focuses on engagement metrics.
Is Rivo’s spin-the-wheel feature effective for conversions?

Yes, Rivo’s gamified spin-the-wheel rewards can increase engagement and encourage repeat purchases.

Smile vs Rivo: Best Loyalty App for Shopify

Smile: Loyalty Rewards Program

Rivo: Loyalty Program, Rewards

Smile: Loyalty Rewards Program