Compare ShipStation vs Shipway Order Tracking

Name: Shipway Order Tracking
Brand: Shopify

ShipStation

Save on shipping, scale your business, speed up fulfillment

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

ShipStation

Save on shipping, scale your business, speed up fulfillment

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Overview

What is Shipway Order Tracking?

Shipway is a Shopify order tracking app that focuses on post-purchase customer engagement with automated shipping notifications and delivery updates.

Key Strengths:

Automated shipping notifications
Customizable tracking pages
Multi-carrier support

Rating

577 Reviews

6.4

63 Reviews

6.6

Pricing

Install App More info

Features

Workflow automation
Multi-channel sync
Sync tracking info
Multi-carrier discounts
Bulk printing labels
Electronic customs forms

Product recommendations
Order tracking
Collect reviews
Branded tracking page
Status updates
Nps calculation
Handle queries

Screenshots

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Pros

Integration with Shopify is user-friendly and syncs in real-time with multiple carriers
Supports a wide range of carriers (UPS, USPS, Canada Post, Royal Mail, Australia Post, DHL Express, etc)
Flexible and robust platform that can handle different shipping volumes and package sizes
Multi-channel order synchronization with platforms like Amazon, eBay, Etsy, Walmart, NetSuite
Shipping automation and bulk printing streamline the fulfillment process
Cost savings through multi-carrier discounts on domestic and international shipping labels
Good customer support and assistance with optimizing shipping processes
Workflow automation speeds up fulfillment and notifications streamline communication
Great for businesses with multiple stores or high order volumes

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Initial setup may take some time
Customer support experience can be hit or miss, with some users receiving canned responses
Does not sync inventory with marketplaces; inventory is managed internally
Issues with USPS rates if using Stampscom and inability to switch to other USPS rate providers
Difficulties in creating and managing specific shipping rules and getting support for them
Some users have experienced increased shipping costs due to the chosen USPS rate provider

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Launched

Nov 13, 2011

Jun 14, 2016

Developer

Built by ShipStation

Apps:

Average Rating:

3.9

Reviews:

577

Built by Shopify

Apps:

16467

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Install App More info View alternatives

Related blog

How to Configure Shipping Options in Shopify: A Step-by-Step Guide

Compare ShipStation vs Shipway Order Tracking

ShipStation

Shipway Order Tracking

ShipStation