Compare Sense WhatsApp vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Sense WA - WhatsApp Marketing

Connect with customers via WhatsApp & improve customer service

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Sense WA - WhatsApp Marketing

Connect with customers via WhatsApp & improve customer service

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

6 Reviews

8.2

85 Reviews

9.1

Pricing

More info

Install App More info

Features

Live chat support
Abandoned cart reminders
Order updates
Click-to-chat icon
Template messages
Integrated messages

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

Sense WA - WhatsApp Marketing screenshot

+ 1 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Quick and effective connection with customers via WhatsApp
Reduces customer service inquiries by sending order updates and abandoned cart reminders
Increases sales by reducing abandoned carts
Provides live chat support with a click-to-chat icon
Includes template messages for quick and efficient communication
Integrated WhatsApp messages through in-app links
Ability to send messages from a list of orders or abandoned carts
Customizable click-to-chat icon on the merchant's website

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Limited to WhatsApp users, excluding customers who do not use the platform
Potential over-reliance on template messages reducing personalized customer interactions
Requires consistent monitoring to maintain quick response times
Possible increase in WhatsApp-related notifications and interruptions
Privacy concerns from customers about receiving messages via WhatsApp

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Mar 26, 2023

Oct 02, 2023

Developer

Built by Shopify

Apps:

18624

Average Rating:

2.4

Reviews:

765,189

Built by Shopify

Apps:

18624

Average Rating:

2.4

Reviews:

765,189

Make Your Choice

More info

Install App More info View alternatives

Compare Sense WhatsApp vs Omnichannel Marketing &Support

Sense WA - WhatsApp Marketing

Omnichannel Marketing &Support

Sense WA - WhatsApp Marketing