Compare SB: Helpdesk, Live Chat & FAQs vs Outvio Exchanges and Helpdesk

Name: Outvio Exchanges and Helpdesk
Brand: Shopify

SB: Helpdesk, Live Chat & FAQs

Quickly build a help center & product FAQs w/ ChatGPT FAQs app

Outvio Exchanges and Helpdesk

Post-checkout automations for a great shopping experience

SB: Helpdesk, Live Chat & FAQs

Quickly build a help center & product FAQs w/ ChatGPT FAQs app

Outvio Exchanges and Helpdesk

Post-checkout automations for a great shopping experience

Rating

325 Reviews

7.6

27 Reviews

5.9

Pricing

Install App More info

Features

Chatgpt integration
Live chat support
Ai faq builder
Product page faqs
Support ticketing system
Multilingual faqs
Centralized helpdesk

Shipping automation
Returns management
Exchanges management
Automated emails
Automated sms
Branded tracking
Customer communication
Smart shipping
Tracking automation
Self-service portal
Order fulfilment automation
Custom return reasons
Return-flows customization
Store credit refunds
Pickup & return labels
Automated whatsapp
Delivery incident triggers
Support tools

Screenshots

SB: Helpdesk, Live Chat & FAQs screenshot

+ 2 more

Outvio Exchanges and Helpdesk screenshot

+ 1 more

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Pros

Easy-to-use customer service solution for e-commerce
User-friendly FAQ builder for creating informative and easy-to-navigate FAQ pages
Saves valuable support team resources
Integrated ChatGPT for automatically generating FAQs
Leverage live chat and a support ticketing system to enhance customer interactions
24/7 live chat support available
AI-powered FAQ translations for global reach
Display product FAQs directly on the product page to boost sales and conversion rate
Centralized inquiries from multiple channels in one helpdesk ticketing system
Feature-rich platform that covers every aspect of customer support
Intuitive and easy-to-navigate interface
Responsive and knowledgeable support team

Powerful Exchanges and Returns management tool for Shopify stores
Fully branded self-service portal for customers
Automates post-purchase workflow including order fulfillment, shipping, tracking, and customer communication
Supports exchanges for the same or different products and custom return reasons
Incentives for refunds to store credit with built-in pickup and return label generation
Smart fulfillment and shipping options with over 90 couriers
Fully branded delivery tracking
Automated customer communication via email, SMS, and WhatsApp
Automated delivery incident triggers and support tools
Highly praised customer support
Ease of generating shipping labels and managing shipments

Cons

Launched

Dec 07, 2015

Sep 30, 2021

Developer

Built by Shopify

Apps:

19345

Average Rating:

2.4

Reviews:

796,548

Built by Shopify

Apps:

19345

Average Rating:

2.4

Reviews:

796,548

Make Your Choice

Install App More info View alternatives

Install App More info

Compare SB: Helpdesk, Live Chat & FAQs vs Outvio Exchanges and Helpdesk

SB: Helpdesk, Live Chat & FAQs

Outvio Exchanges and Helpdesk

SB: Helpdesk, Live Chat & FAQs