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Rly: WhatsApp Chat & Marketing logo

Rly: WhatsApp Chat & Marketing

Quickly answer customer queries and improve your conversions

ZB: WhatsApp & Messenger Chat logo

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Rly: WhatsApp Chat & Marketing logo

Rly: WhatsApp Chat & Marketing

Quickly answer customer queries and improve your conversions

ZB: WhatsApp & Messenger Chat logo

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

Overview

What is ZB: WhatsApp & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

  • Direct WhatsApp and Messenger integration
  • Automated greetings and quick replies
  • Order status updates via chat

Rating

Rating

28 Reviews
9.2
15 Reviews
9.1

Pricing

Pricing

  • Free App
  • Free Plan Available
  • 3 Days Free Trial
Install App More info
  • $4.99-$19.99 / Month
  • Free Plan Available
  • 14 Days Free Trial
Install App More info

Features

Features

  • Easy installation
  • Customizable chat button
  • Mobile and desktop compatibility
  • Direct customer communication
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

Screenshots

Screenshots

Rly: WhatsApp Chat & Marketing screenshot Rly: WhatsApp Chat & Marketing screenshot Rly: WhatsApp Chat & Marketing screenshot Rly: WhatsApp Chat & Marketing screenshot
ZB: WhatsApp & Messenger Chat screenshot ZB: WhatsApp & Messenger Chat screenshot ZB: WhatsApp & Messenger Chat screenshot ZB: WhatsApp & Messenger Chat screenshot
+ 2 more
ZB: WhatsApp & Messenger Chat screenshot ZB: WhatsApp & Messenger Chat screenshot

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Pros

Pros

  • Enables direct communication with customers, reducing missed opportunities
  • Simple installation process for easy setup
  • Customizable chat button to suit store preferences, including number and prefilled messages
  • Compatible with both computer and mobile devices
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Apr 14, 2024
Jan 17, 2016

Developer

Developer

Built by Shopify

Apps:

9956

Average Rating:

2.2

Reviews:

194,459

Built by Shopify

Apps:

9956

Average Rating:

2.2

Reviews:

194,459

Make Your Choice

Make Your Choice

Install App More info
Install App More info

Related blog

Related blog

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