reviews.io vs Klaviyo Reviews: Best Shopify Apps

Name: Klaviyo Reviews
Brand: Klaviyo

Compare reviews.io vs Klaviyo Reviews for Shopify: features, pricing, and integrations. Choose the best review app for your store! Are you looking to boost customer trust and sales with a Shopify review app but unsure whether reviews.io or Klaviyo Reviews is the right choice? This detailed comparison breaks down features, pricing, and key differences to help you decide.

REVIEWS.io Product Reviews

Collect Product Reviews, Photos & Video Reviews, UGC, Survey.

Klaviyo Reviews

Build 5-star experiences for your customers.

REVIEWS.io Product Reviews

Collect Product Reviews, Photos & Video Reviews, UGC, Survey.

Klaviyo Reviews

Build 5-star experiences for your customers.

Overview

What is REVIEWS.io Product Reviews?

reviews.io is a Shopify app focused on collecting and displaying customer reviews, helping businesses build social proof and improve conversions.

Key Strengths:

Automated review requests via email and SMS
SEO-friendly review displays
Integration with Google Shopping for rich snippets

What is Klaviyo Reviews?

Klaviyo Reviews is part of the Klaviyo marketing platform, offering review collection alongside email and SMS marketing tools.

Key Strengths:

Seamless integration with Klaviyo's marketing suite
Customizable review request emails
Advanced segmentation for review campaigns

Rating

658 Reviews

111 Reviews

8.7

Pricing

Install App More info

Features

Collect reviews
Automated requests
Import reviews
Shoppable ugc
Display reviews
Manage reviews
Star rating display
Review badges
Implement surveys
Integrate easily

Collect reviews
Import reviews
Display options
Review migration
Automate review requests
Showcase top reviews
Build segments
Reward reviewers

Screenshots

+ 3 more

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Pros

Excellent customer service with quick response times
Great customization options for widgets
Effective onboarding process, making the app easy to use from the start
Ability to collect and manage reviews from various sources including Google and social media
Support for photo and video reviews, enhancing the credibility of user-generated content
Integration with over 50 eCommerce tech stacks, enabling seamless implementation
Automated review requests via dashboard or integrations with Klaviyo, MailChimp, etc
Ability to display star ratings on Google Ads & Google Shopping List to increase CTR and lower ad costs
Comprehensive support documentation with a knowledgeable support team available for further assistance
Useful tools to implement surveys to drive engagement and collect customer insights

Consolidates all product review data in one platform, making it easier to manage
Ensures review requests are on brand, on time, and not sent multiple times to the same user
Automates review requests through both email and SMS, saving time and reducing manual tasks
Allows showcasing of top reviews in emails and on the website, which can enhance credibility and sales
Enables segmentation based on star rating and custom questions, allowing for targeted marketing strategies
Offers rewards for reviewers with unique coupons, which can increase engagement and incentives for leaving reviews
Supports importing of previous product reviews, ensuring continuity and comprehensiveness in review data
Offers diverse display options such as all reviews page, carousels, filtering, media galleries, and more, providing customizable ways to present reviews
Facilitates multiple ways to collect reviews including automations, email requests, forms, and SMS requests, making it flexible for different business needs

Cons

Issues with review importation and format requirements, especially regarding validation on Google
Customer service response may be slow for some users, leading to unresolved issues
Some users report problems with the app's functionality affecting overall usability
Extended wait times for support can be inconvenient, as reported by some customers

No mention of multi-language support, which could be a limitation for global businesses
Initial setup and integration might be complex and require technical know-how
Heavy reliance on existing templates and automation rules might limit customization options for some users
The app may have a learning curve for new users who are not familiar with Klaviyo’s platform

Launched

Aug 05, 2014

Jun 08, 2022

Developer

Built by Reviews.io

Apps:

Average Rating:

4.5

Reviews:

680

Built by Klaviyo

Apps:

Average Rating:

4.7

Reviews:

2,499

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app is better for email marketing integration?

Klaviyo Reviews excels if you already use Klaviyo for email/SMS marketing, while reviews.io offers broader third-party integrations.
Do both apps support photo reviews?

Yes, both reviews.io and Klaviyo Reviews allow customers to submit photo/video reviews.
Which has better Shopify theme compatibility?

reviews.io offers more flexible display widgets that adapt to different Shopify themes.
Can I import existing reviews with these apps?

Both support review imports, but reviews.io offers more format options for migration.
Which app provides better analytics?

Klaviyo Reviews includes advanced marketing analytics, while reviews.io focuses on review-specific metrics.

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