Compare REVIEWS.io Product Reviews App vs Trustpilot Reviews

Name: Trustpilot Reviews
Brand: Shopify

REVIEWS.io Product Reviews App

Collect Product Reviews, Photos & Video Reviews, UGC, Survey.

Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

REVIEWS.io Product Reviews App

Collect Product Reviews, Photos & Video Reviews, UGC, Survey.

Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

Rating

704 Reviews

8.1

152 Reviews

4.3

Pricing

Install App More info

Features

Collect reviews
Automated requests
Import reviews
Shoppable ugc
Display reviews
Manage reviews
Star rating display
Review badges
Implement surveys
Integrate easily

Google seller ratings
Automated review invitations
Drag-and-drop widgets

Screenshots

REVIEWS.io Product Reviews App screenshot

+ 3 more

+ 2 more

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Pros

Excellent customer service with quick response times
Great customization options for widgets
Effective onboarding process, making the app easy to use from the start
Ability to collect and manage reviews from various sources including Google and social media
Support for photo and video reviews, enhancing the credibility of user-generated content
Integration with over 50 eCommerce tech stacks, enabling seamless implementation
Automated review requests via dashboard or integrations with Klaviyo, MailChimp, etc
Ability to display star ratings on Google Ads & Google Shopping List to increase CTR and lower ad costs
Comprehensive support documentation with a knowledgeable support team available for further assistance
Useful tools to implement surveys to drive engagement and collect customer insights

Helps expand brand's reach by building an online presence where shoppers research purchases
Attracts new customers by showcasing reviews across site and marketing materials
Increases customer retention and maximizes lifetime value by discovering trends in customer reviews
Automates collection of service and product reviews with review invitations
Features drag-and-drop review widgets to add social proof at key conversion points
Can potentially increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Cons

Issues with review importation and format requirements, especially regarding validation on Google
Customer service response may be slow for some users, leading to unresolved issues
Some users report problems with the app's functionality affecting overall usability
Extended wait times for support can be inconvenient, as reported by some customers

Customers have reported issues with legitimate reviews being removed
Significantly high pricing ($259/month) is prohibitive for small businesses
Removal of the free widget that displayed review scores
Many users find the additional features not useful or worth the cost
Reports of fake/non-genuine reviews not being thoroughly investigated
Technical issues with app functionality and lack of responsive customer support
Unauthorized addition of badges to websites and poor customer service

Launched

Aug 05, 2014

Jul 13, 2021

Developer

Built by Shopify

Apps:

21024

Average Rating:

2.4

Reviews:

807,772

Built by Shopify

Apps:

21024

Average Rating:

2.4

Reviews:

807,772

Make Your Choice

Install App More info View alternatives

Related blog

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Compare REVIEWS.io Product Reviews App vs Trustpilot Reviews

REVIEWS.io Product Reviews App

Trustpilot Reviews

REVIEWS.io Product Reviews App