Compare Reputon Customer Reviews App vs Trustpilot Reviews

Name: Trustpilot Reviews
Brand: Shopify

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

Rating

962 Reviews

152 Reviews

2.7

Pricing

Install App More info

Features

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

Google seller ratings
Automated review invitations
Drag-and-drop widgets

Screenshots

+ 4 more

+ 2 more

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Pros

Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
Sends follow-up emails to customers to solicit reviews after order delivery
Redirects unhappy users to a private feedback form, avoiding negative public reviews
AI personalizes email templates for better engagement
Includes a 'RATE US' widget for storefront integration
Allows sending emails to past orders (up to 2 months old)
Offers email analytics and various types of email marketing campaigns
Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Helps expand brand's reach by building an online presence where shoppers research purchases
Attracts new customers by showcasing reviews across site and marketing materials
Increases customer retention and maximizes lifetime value by discovering trends in customer reviews
Automates collection of service and product reviews with review invitations
Features drag-and-drop review widgets to add social proof at key conversion points
Can potentially increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Cons

Support may be slow or unresponsive, as evidenced by a detailed negative review
Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
Limited communication from support team can exacerbate issues
Free plan might have limited features, requiring upgrades for full functionality

Customers have reported issues with legitimate reviews being removed
Significantly high pricing ($259/month) is prohibitive for small businesses
Removal of the free widget that displayed review scores
Many users find the additional features not useful or worth the cost
Reports of fake/non-genuine reviews not being thoroughly investigated
Technical issues with app functionality and lack of responsive customer support
Unauthorized addition of badges to websites and poor customer service

Launched

Sep 25, 2018

Jul 13, 2021

Developer

Built by Reputon

Apps:

Average Rating:

4.9

Reviews:

2,580

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

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Compare Reputon Customer Reviews App vs Trustpilot Reviews

Reputon Customer Reviews App

Trustpilot Reviews

Reputon Customer Reviews App