Compare Reputon Customer Reviews App vs Rivyo : Reviews & Loyalty App

Name: Rivyo : Reviews &amp; Loyalty App
Brand: Shopify

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Rivyo : Reviews & Loyalty App

Product Reviews, Photos, Amazon/Aliexpress Reviews, Q&A, UGC

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Rivyo : Reviews & Loyalty App

Product Reviews, Photos, Amazon/Aliexpress Reviews, Q&A, UGC

Rating

962 Reviews

893 Reviews

Pricing

Install App More info

Features

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

Review rich snippets
Automated review collection
Photo review display
Q&a functionality
Review management
Social proof building
Mobile-responsive design
Import external reviews
Widgets for showcase
Star ratings on google
Custom review requests

Screenshots

+ 4 more

+ 4 more

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Pros

Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
Sends follow-up emails to customers to solicit reviews after order delivery
Redirects unhappy users to a private feedback form, avoiding negative public reviews
AI personalizes email templates for better engagement
Includes a 'RATE US' widget for storefront integration
Allows sending emails to past orders (up to 2 months old)
Offers email analytics and various types of email marketing campaigns
Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Helps merchants build trust by showcasing verified reviews and ratings, which are critical for improving conversions and sales.
Offers various layout options for displaying reviews, such as grids, sliders, and widgets that can be embedded on product pages, homepage, or elsewhere.
Includes tools for collecting reviews via email requests, photo/video reviews, and importing reviews from other platforms like Amazon/AliExpress.
Supports integration with Google Shopping, allowing merchants to display star ratings in Google search results, boosting visibility and click-through rates.
Customers can submit photo and video reviews, adding authenticity and engagement to the reviews displayed.
Automates review requests, follow-ups, and thank-you emails, saving merchants time and ensuring consistent engagement with customers.
Generates rich snippets for reviews, improving a store's search engine ranking and making listings more attractive in search results.
Offers competitive pricing with a free plan and affordable premium tiers, making it accessible to small and medium-sized businesses.
Works seamlessly with most Shopify themes and allows customization for merchants with specific design needs.

Cons

Support may be slow or unresponsive, as evidenced by a detailed negative review
Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
Limited communication from support team can exacerbate issues
Free plan might have limited features, requiring upgrades for full functionality

The free plan offers basic functionalities, but advanced features like automation, photo reviews, and Google Shopping integration are restricted to paid plans.
Merchants cannot test different review displays or formats to find what converts best, which limits optimization opportunities.
While the app offers moderation options, the manual review approval process can be time-consuming for merchants with a high volume of incoming reviews.
Lacks advanced analytics to track the impact of reviews on sales, conversions, and customer behavior.

Launched

Sep 25, 2018

Jun 24, 2018

Developer

Built by Reputon

Apps:

Average Rating:

4.9

Reviews:

2,580

Built by Shopify

Apps:

16467

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Install App More info View alternatives

Compare Reputon Customer Reviews App vs Rivyo : Reviews & Loyalty App

Reputon Customer Reviews App

Rivyo : Reviews & Loyalty App

Reputon Customer Reviews App