Compare Reputon Customer Reviews App vs REVIEWS.io Product Reviews

Name: REVIEWS.io Product Reviews
Brand: Reviews.io

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

REVIEWS.io Product Reviews

Collect Product Reviews, Photos & Video Reviews, UGC, Survey.

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

REVIEWS.io Product Reviews

Collect Product Reviews, Photos & Video Reviews, UGC, Survey.

Rating

1,481 Reviews

751 Reviews

8.3

Pricing

Install App More info

Features

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

Collect reviews
Automated requests
Import reviews
Shoppable ugc
Display reviews
Manage reviews
Star rating display
Review badges
Implement surveys
Integrate easily

Screenshots

+ 2 more

+ 3 more

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Pros

Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
Sends follow-up emails to customers to solicit reviews after order delivery
Redirects unhappy users to a private feedback form, avoiding negative public reviews
AI personalizes email templates for better engagement
Includes a 'RATE US' widget for storefront integration
Allows sending emails to past orders (up to 2 months old)
Offers email analytics and various types of email marketing campaigns
Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Excellent customer service with quick response times
Great customization options for widgets
Effective onboarding process, making the app easy to use from the start
Ability to collect and manage reviews from various sources including Google and social media
Support for photo and video reviews, enhancing the credibility of user-generated content
Integration with over 50 eCommerce tech stacks, enabling seamless implementation
Automated review requests via dashboard or integrations with Klaviyo, MailChimp, etc
Ability to display star ratings on Google Ads & Google Shopping List to increase CTR and lower ad costs
Comprehensive support documentation with a knowledgeable support team available for further assistance
Useful tools to implement surveys to drive engagement and collect customer insights

Cons

Support may be slow or unresponsive, as evidenced by a detailed negative review
Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
Limited communication from support team can exacerbate issues
Free plan might have limited features, requiring upgrades for full functionality

Issues with review importation and format requirements, especially regarding validation on Google
Customer service response may be slow for some users, leading to unresolved issues
Some users report problems with the app's functionality affecting overall usability
Extended wait times for support can be inconvenient, as reported by some customers

Launched

Apr 19, 2025

Developer

Built by Reputon

Apps:

Average Rating:

4.4

Reviews:

4,815

Built by Reviews.io

Apps:

Average Rating:

4.8

Reviews:

778

Make Your Choice

Install App More info View alternatives

Related blog

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Compare Reputon Customer Reviews App vs REVIEWS.io Product Reviews

Reputon Customer Reviews App

REVIEWS.io Product Reviews

Reputon Customer Reviews App