Compare Reputon Customer Reviews App vs Opinew Product Reviews App UGC

Name: Opinew Product Reviews App UGC
Brand: Opinew

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Opinew Product Reviews App UGC

Collect product reviews & import AliExpress and Amazon reviews

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Opinew Product Reviews App UGC

Collect product reviews & import AliExpress and Amazon reviews

Rating

962 Reviews

607 Reviews

7.2

Pricing

Install App More info

Features

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

Automated review requests
Customizable widgets
Multi-platform integration
Photo/video reviews
Bulk review import
Review display automation

Screenshots

+ 4 more

Opinew Product Reviews App UGC screenshot

+ 8 more

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Pros

Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
Sends follow-up emails to customers to solicit reviews after order delivery
Redirects unhappy users to a private feedback form, avoiding negative public reviews
AI personalizes email templates for better engagement
Includes a 'RATE US' widget for storefront integration
Allows sending emails to past orders (up to 2 months old)
Offers email analytics and various types of email marketing campaigns
Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Easy import of reviews from Amazon, eBay, and AliExpress
Highly customizable review widgets that seamlessly blend with any website theme
24/7 customer support is highly praised for its responsiveness and effectiveness
Offers multiple ways to collect and display reviews, including emails, SMS, and QR codes
Can send automated review requests with options for including coupons to incentivize reviews
Supports rich review content including photos and videos, which can drive more conversions
Integrations available with Google Shopping, Klaviyo, Gorgias, Smile, LoyaltyLion, and Rebuy
Positive reviews mention significant sales improvements due to optimized reviews
Users find the app easy to use and are generally satisfied with its functionality

Cons

Support may be slow or unresponsive, as evidenced by a detailed negative review
Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
Limited communication from support team can exacerbate issues
Free plan might have limited features, requiring upgrades for full functionality

Expensive pricing plans, which may not be clearly communicated upfront
Certain features like manual API integration for integrations may require expensive plans
Complaints about leftover code and broken links upon app uninstallation
Inconsistent import results where ratings are imported without corresponding reviews while still counting against the quota
Issues with translation functionality not working properly
Reports of poor customer support experiences for some users, particularly concerning unresolved issues after uninstalling the app
General concerns about hidden costs and lack of transparency in pricing and feature descriptions

Launched

Sep 25, 2018

Jul 25, 2017

Developer

Built by Reputon

Apps:

Average Rating:

4.9

Reviews:

2,580

Built by Opinew

Apps:

Average Rating:

4.4

Reviews:

607

Make Your Choice

Install App More info View alternatives

Related blog

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Compare Reputon Customer Reviews App vs Opinew Product Reviews App UGC

Reputon Customer Reviews App

Opinew Product Reviews App UGC

Reputon Customer Reviews App