Compare POWR: Live Chat vs Re:amaze AI Chat Helpdesk

Name: Re:amaze AI Chat Helpdesk
Brand: Reamaze

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Rating

18 Reviews

6.3

184 Reviews

4.3

Pricing

Install App More info

Features

Customizable design
Automated messages
Instant live chat
Custom chat settings
Mobile notifications

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

+ 1 more

+ 8 more

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Pros

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Dec 01, 2017

Mar 31, 2014

Developer

Built by POWR.io

Apps:

Average Rating:

4.3

Reviews:

1,873

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

184

Make Your Choice

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Compare POWR: Live Chat vs Re:amaze AI Chat Helpdesk

POWR: Live Chat

Re:amaze AI Chat Helpdesk

POWR: Live Chat