Compare POWR: Live Chat vs LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text
Brand: Shopify

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Rating

16 Reviews

6.3

46 Reviews

9.1

Pricing

Install App More info

Features

Customizable design
Automated messages
Instant live chat
Custom chat settings
Mobile notifications

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Screenshots

+ 1 more

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Launched

Dec 01, 2017

Nov 29, 2017

Developer

Built by Shopify

Apps:

20597

Average Rating:

2.4

Reviews:

807,667

Built by Shopify

Apps:

20597

Average Rating:

2.4

Reviews:

807,667

Make Your Choice

Install App More info

Related blog

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Compare POWR: Live Chat vs LiveChat: AI live chat by Text

POWR: Live Chat

LiveChat: AI live chat by Text

POWR: Live Chat