Postship vs Shipway: Best Shopify Order Tracking Apps

Name: Shipway Order Tracking
Brand: Shipway

Are you a Shopify merchant trying to enhance your store’s order tracking capabilities and wondering which app—PostShip Order Tracking Upsell or Shipway Order Tracking—is better suited to your needs? In this comprehensive comparison, we'll dive into the features, pricing, integrations, and user experience of PostShip and Shipway. Our guide aims to provide you with the insights needed to make an informed decision about which app will best streamline your logistics and improve customer satisfaction. Whether you're managing a small shop or running a large-scale eCommerce business, this comparison will help you select the ideal tracking solution that aligns with your business goals and enhances overall efficiency.

Postship Order Tracking Upsell

Order Tracker with a Branded Tracking Page for Order Lookup

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Postship Order Tracking Upsell

Order Tracker with a Branded Tracking Page for Order Lookup

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Overview

What is Shipway Order Tracking?

Shipway is a Shopify order tracking app that focuses on post-purchase customer engagement with automated shipping notifications and delivery updates.

Key Strengths:

Automated shipping notifications
Customizable tracking pages
Multi-carrier support

Rating

107 Reviews

3.7

199 Reviews

9.1

Pricing

Install App More info

Features

Branded tracking page
Shipping analytics
Intuitive tracking pages
Proactive notifications
Smart order lookup

Product recommendations
Order tracking
Collect reviews
Branded tracking page
Status updates
Nps calculation
Handle queries

Screenshots

Postship Order Tracking Upsell screenshot

+ 1 more

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Pros

Intuitive and beautiful order tracking page for customers to track orders
Smart order lookup page to manage & analyze all shipping data in one place
Branded order lookup page for customers that increases customer loyalty
Powerful shipping analytics
24/7 live chat and email support
Better performance than Aftership, Tracktor, and Wonderment in terms of accuracy
Supports 1400+ carriers

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Poor user experience as per user review
Custom email and SMS notifications settings do not persist
Support team does not respond promptly; a user waited 7 hours without a reply
Order status changing takes a long time and has limited options (only 'out for delivery' and 'delivered')
Emails and SMS notifications reportedly do not go through

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Launched

Aug 03, 2023

Jun 14, 2016

Developer

Built by Instasell

Apps:

Average Rating:

4.5

Reviews:

288

Built by Shipway

Apps:

Average Rating:

4.6

Reviews:

1,074

Make Your Choice

Install App More info View alternatives

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