Compare ParcelWILL Returns & Exchange vs Synctrack: Returns & Exchanges

Name: Synctrack: Returns &amp; Exchanges
Brand: Shopify

ParcelWILL Returns & Exchange

Returns and exchanges, Return labels, Return policy, Refunds

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

ParcelWILL Returns & Exchange

Returns and exchanges, Return labels, Return policy, Refunds

Synctrack: Returns & Exchanges

Streamline returns & exchanges, refunds and return labels

Rating

414 Reviews

8.9

126 Reviews

9.1

Pricing

Install App More info

Features

Real-time updates
Shopify integration
Self-service returns
Customized refunds
Custom return solutions
Branded return experience
Smart eligibility rules
Multiple carrier integrations

Shopify integration
Branded return portal
Custom return solutions
Timely notifications
Return shipping labels
Auto refunds
Video uploading
Auto request approval

Screenshots

ParcelWILL Returns & Exchange screenshot

+ 2 more

Synctrack: Returns & Exchanges screenshot

+ 9 more

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Pros

Works well and quick chat support
Saves time and provides a professional look and feel
Highly praised customer service
Simplifies the returns process for Shopify stores
Easy-to-use interface for both customers and administrators
Enhances customer satisfaction
Flexible customization options
Integration with various couriers and shipping platforms
Auto-sync with Shopify and auto-track return shipment status

Generous free plan allowing full utilization of the app's features without financial burden
Exceptional customer support team, praised for their quick responses and dedication to helping users
Seamlessly integrates with Shopify while auto-syncing return status to the platform
Branded return portal and automated notifications to keep customers updated
Auto refunds via store credit, gift cards, and auto approval of returns and exchanges
Simplification of returns and exchanges management with customization options to encourage exchanges and save lost sales
Exclusive feature of video uploading for returns and exchanges
Integration with Shippo, Easypost, FedEx, and other services to create return shipping labels
Multiple users noted the app as easy to set up and customize
Receptive and open to user feedback and suggestions for improvements
Reliability and ease of use confirmed by multiple users

Cons

Limited ability to charge return fees for various exchange reasons
Cannot charge return fees for both refunds and exchanges simultaneously
Geared primarily to the US market
Lacks adequate courier integrations for UK merchants
Requires a subscription fee for SendCloud, the only UK courier option
Complex process to request alternative UK couriers
Some UK customers may get stuck without available courier options

Launched

Jun 29, 2023

Mar 12, 2023

Developer

Built by Shopify

Apps:

20097

Average Rating:

2.4

Reviews:

807,383

Built by Shopify

Apps:

20097

Average Rating:

2.4

Reviews:

807,383

Make Your Choice

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Compare ParcelWILL Returns & Exchange vs Synctrack: Returns & Exchanges

ParcelWILL Returns & Exchange

Synctrack: Returns & Exchanges

ParcelWILL Returns & Exchange