Compare ParcelWILL Returns & Exchange vs ReturnGO Returns & Exchanges

Name: ReturnGO Returns &amp; Exchanges
Brand: Shopify

ParcelWILL Returns & Exchange

Returns and exchanges, Return labels, Return policy, Refunds

ReturnGO Returns & Exchanges

Manage Returns, Exchanges, Refunds, Return Labels & Credits

ParcelWILL Returns & Exchange

Returns and exchanges, Return labels, Return policy, Refunds

ReturnGO Returns & Exchanges

Manage Returns, Exchanges, Refunds, Return Labels & Credits

Overview

What is ReturnGO Returns & Exchanges?

ReturnGO is a Shopify returns management app that focuses on reducing return costs and increasing revenue through exchanges. It offers AI-powered recommendations and seamless integrations.

Key Strengths:

AI-driven exchange suggestions to retain revenue
Automated label generation and tracking
Supports multi-language and multi-currency stores

Rating

414 Reviews

8.7

363 Reviews

9.2

Pricing

Install App More info

Features

Real-time updates
Shopify integration
Self-service returns
Customized refunds
Custom return solutions
Branded return experience
Smart eligibility rules
Multiple carrier integrations

Store credit options
Order tracking
One-click exchanges
Carrier integrations
Automated return portal
Policy rule customization
Return reasons automation
Pre-paid return labels

Screenshots

ParcelWILL Returns & Exchange screenshot

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Pros

Works well and quick chat support
Saves time and provides a professional look and feel
Highly praised customer service
Simplifies the returns process for Shopify stores
Easy-to-use interface for both customers and administrators
Enhances customer satisfaction
Flexible customization options
Integration with various couriers and shipping platforms
Auto-sync with Shopify and auto-track return shipment status

Allows management of returns, exchanges, refunds, return labels, and credits in one place
Provides one-click exchanges with an automated, branded, AI-powered return portal
Customizable return and exchange policy rules, eligibility conditions, resolutions, and return reasons
Automates RMA process and email notifications
Offers order tracking and notifications for every shipment
Supports product and variant exchange, gift returns, order cancellation, and store credit
Flexible return reasons and options for follow-up questions, image, and video upload
Automation rules such as auto-exchange, auto-refund, auto-approve, and auto-credits
Automatically generated pre-paid return shipping labels for tracking returns
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more

Cons

Limited ability to charge return fees for various exchange reasons
Cannot charge return fees for both refunds and exchanges simultaneously
Geared primarily to the US market
Lacks adequate courier integrations for UK merchants
Requires a subscription fee for SendCloud, the only UK courier option
Complex process to request alternative UK couriers
Some UK customers may get stuck without available courier options

While the app supports extensive customization, it might have a steep learning curve for new users
Dependence on third-party integrations, which might require separate configurations

Launched

Jun 29, 2023

Sep 13, 2020

Developer

Built by Shopify

Apps:

19214

Average Rating:

2.5

Reviews:

792,892

Built by Shopify

Apps:

19214

Average Rating:

2.5

Reviews:

792,892

Make Your Choice

Install App More info View alternatives

Compare ParcelWILL Returns & Exchange vs ReturnGO Returns & Exchanges

ParcelWILL Returns & Exchange

ReturnGO Returns & Exchanges

ParcelWILL Returns & Exchange