Compare ParcelWILL Returns & Exchange vs AfterShip Returns & Exchanges

Name: AfterShip Returns &amp; Exchanges
Brand: Shopify

ParcelWILL Returns & Exchange

Returns and exchanges, Return labels, Return policy, Refunds

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

ParcelWILL Returns & Exchange

Returns and exchanges, Return labels, Return policy, Refunds

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Overview

What is AfterShip Returns & Exchanges?

AfterShip Returns & Exchanges is a Shopify app designed to streamline the returns process for eCommerce stores. It automates return requests, exchanges, and refunds while offering branded return portals.

Key Strengths:

Automated return approvals and tracking
Customizable return portal with branding
Integration with major shipping carriers

Rating

414 Reviews

8.9

1,226 Reviews

9.2

Pricing

Install App More info

Features

Real-time updates
Shopify integration
Self-service returns
Customized refunds
Custom return solutions
Branded return experience
Smart eligibility rules
Multiple carrier integrations

Flexible refund options
Self-service returns
Smart return rules
Exchange encouragement
Automated email updates
Automated return processes
Seamless return experience
Carrier efficiency
Branded return pages
Regional return routing
Automation rule settings

Screenshots

ParcelWILL Returns & Exchange screenshot

+ 2 more

AfterShip Returns & Exchanges screenshot

+ 7 more

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Pros

Works well and quick chat support
Saves time and provides a professional look and feel
Highly praised customer service
Simplifies the returns process for Shopify stores
Easy-to-use interface for both customers and administrators
Enhances customer satisfaction
Flexible customization options
Integration with various couriers and shipping platforms
Auto-sync with Shopify and auto-track return shipment status

Seamless returns experience that enhances customer satisfaction
Automation rules to save time and reduce manual work
Multiple return options including store credit, exchanges, and refunds to recapture revenue
Branded returns pages and automated email updates to reduce customer anxiety
Efficient management of carriers and warehouses
Great customer support with high ratings for responsiveness and helpfulness
All-in-one solution for managing returns and exchanges

Cons

Limited ability to charge return fees for various exchange reasons
Cannot charge return fees for both refunds and exchanges simultaneously
Geared primarily to the US market
Lacks adequate courier integrations for UK merchants
Requires a subscription fee for SendCloud, the only UK courier option
Complex process to request alternative UK couriers
Some UK customers may get stuck without available courier options

Some users reported the app is not perfect and has room for improvement
Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
Standard responses from support in some cases which might not fully address unique issues

Launched

Jun 29, 2023

Feb 27, 2017

Developer

Built by Shopify

Apps:

20097

Average Rating:

2.4

Reviews:

807,383

Built by Shopify

Apps:

20097

Average Rating:

2.4

Reviews:

807,383

Make Your Choice

Install App More info View alternatives

Compare ParcelWILL Returns & Exchange vs AfterShip Returns & Exchanges

ParcelWILL Returns & Exchange

AfterShip Returns & Exchanges

ParcelWILL Returns & Exchange