Parcel Panel vs Loop: Best Returns & Exchanges Apps

Parcel Panel Returns &Exchange

Returns and exchanges, Return labels, Return policy, Refunds

Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

Parcel Panel Returns &Exchange

Returns and exchanges, Return labels, Return policy, Refunds

Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

Rating

621 Reviews

9.2

252 Reviews

8.9

Pricing

Install App More info

Features

Real-time updates
Shopify integration
Self-service returns
Customized refunds
Custom return solutions
Branded return experience
Smart eligibility rules
Multiple carrier integrations

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value
Shopping experience
Return costs optimization
Point of sale
Incentivize exchanges
Bonus credit
Shop now
Blocklists
Premium experience
At-home pickup
Self-serve returns

Screenshots

Parcel Panel Returns &Exchange screenshot

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Pros

Works well and quick chat support
Saves time and provides a professional look and feel
Highly praised customer service
Simplifies the returns process for Shopify stores
Easy-to-use interface for both customers and administrators
Enhances customer satisfaction
Flexible customization options
Integration with various couriers and shipping platforms
Auto-sync with Shopify and auto-track return shipment status

Automated platform that enhances customer lifetime value
Creates a shopping experience within the returns process
Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
Improves customer retention and upsell value
Makes returns stress-free for shoppers
Optimizes return costs with features like Workflows, Logistics, and Point of Sale
Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
Minimizes return fraud using Workflows, Custom Rules, and Blocklists
Provides premium features like at-home pickup and self-serve returns
Offers tracking to build customer confidence and insights to understand shopper behavior
Highly rated customer service and user-friendly platform

Cons

Limited ability to charge return fees for various exchange reasons
Cannot charge return fees for both refunds and exchanges simultaneously
Geared primarily to the US market
Lacks adequate courier integrations for UK merchants
Requires a subscription fee for SendCloud, the only UK courier option
Complex process to request alternative UK couriers
Some UK customers may get stuck without available courier options

No free trial period mentioned to allow potential users to test the app
May require some initial setup and customization, which could be time-consuming for new users
No detailed pricing information provided up front
Requires integration with existing e-commerce platforms, which may present compatibility issues

Launched

Mar 29, 2025

Developer

Built by Channelwill

Apps:

Average Rating:

4.3

Reviews:

20,967

Built by Loop

Apps:

Average Rating:

4.7

Reviews:

252

Make Your Choice

Install App More info View alternatives

Parcel Panel vs Loop: Best Returns & Exchanges Apps

Parcel Panel Returns &Exchange

Loop Returns & Exchanges

Parcel Panel Returns &Exchange