Parcel Panel vs 17Track: Best Order Tracking App

Name: 17TRACK Order Tracking
Brand: 17TRACK

Parcel Panel Order Tracking

All-in-1 order tracker, Track order for higher CSAT and sales

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Parcel Panel Order Tracking

All-in-1 order tracker, Track order for higher CSAT and sales

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Overview

What is 17TRACK Order Tracking?

17Track is a global order tracking app that supports over 1,000 carriers worldwide. It helps Shopify store owners provide real-time tracking updates to customers.

Key Strengths:

Wide carrier support (1,000+ carriers)
Multi-language and multi-currency support
Customizable tracking page

Rating

5,221 Reviews

9.7

4,910 Reviews

9.6

Pricing

Install App More info

Features

Multilingual support
Branded tracking page
Real-time tracking
Smart upsell system
Powerful analytics
Customizable elements
Automatic notifications
Dropshipping support

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Screenshots

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Pros

Real-time order tracking, helping deal with exceptions before customers complain
Auto-send shipping notifications to keep customers informed
Create a branded & multilingual tracking page with abundant custom elements
Smart upsell system to drive more sales
Powerful analytics to optimize shipping solutions
Option to hide all Chinese origin with 1 click, ideal for dropshipping
24/7 customer support with good response times
Easy to set up and use
Integrates seamlessly with Shopify themes
Support for multiple carriers, with quick addition of new ones upon request
Free plan available with essential features

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

Some users find it a bit pricey
Occasional issues with currency and setup

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Launched

Jan 24, 2019

Jan 03, 2021

Developer

Built by Channelwill

Apps:

Average Rating:

4.9

Reviews:

21,326

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,910

Make Your Choice

Install App More info View alternatives

Parcel Panel vs 17Track: Best Order Tracking App

Parcel Panel Order Tracking

17TRACK Order Tracking

Parcel Panel Order Tracking