Compare Order Returns | easyReturns vs Order Lookup

Name: Order Lookup | venntov
Brand: Shopify

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

Order Lookup | venntov

Live order tracking for your customers. They'll love it.

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

Order Lookup | venntov

Live order tracking for your customers. They'll love it.

Rating

66 Reviews

7.6

35 Reviews

6.7

Pricing

Install App More info

Features

Automated return labels
Workflow customization
Custom returns portal
Return label creation
Own return reasons

Real-time updates
Carrier integration
Customer portal
Customizable page
Live order tracking

Screenshots

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+ 3 more

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Pros

Picks up where Shopify's native return capabilities end
Provides a customizable returns portal under your shop domain
Portal can be customized with your corporate identity and additional information for customers
Automation options for return requests
Creation of return labels and return slips (limited to Germany, Austria, and Switzerland)
Supports workflows for returns, exchanges, vouchers, and refunds
Creation of DHL, GLS, or DPD return labels
Automatic creation of return labels based on rules like the value of the goods
Allows customization of return reasons and refund methods

Reduces support requests by providing real-time order tracking information for customers
Adds an easy-to-use customer-facing portal to Shopify storefronts
Empowers customers to access their order information using their email and order number
Includes any store owner-added notes or tracking information in the portal
Supports order tracking across over 100 shipping carriers
Offers a customizable order lookup page to fit branding and store design

Cons

Label creation is limited to merchants from Germany, Austria, or Switzerland
Support issues: Users have reported slow or no responses from customer support
App may not function correctly in some scenarios, such as incorrect return label distribution
Users reported bugs and lack of effective bug fixes
Overall dissatisfaction with app performance from some users

May require initial setup and customization to integrate seamlessly with existing Shopify storefront
Relies on customer interaction with the portal; customers who prefer direct support might not engage with it
Potential technical issues if there are changes or disruptions in shipping carrier APIs

Launched

Aug 11, 2021

Oct 10, 2012

Developer

Built by 247APPS

Apps:

Average Rating:

4.3

Reviews:

213

Built by Shopify

Apps:

14089

Average Rating:

2.2

Reviews:

521,741

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Order Returns | easyReturns vs Order Lookup | venntov

Order Returns | easyReturns

Order Lookup | venntov

Order Returns | easyReturns