Compare Omnisend Email Marketing & SMS vs Email & SMS Marketing: Forward

Name: Email &amp; SMS Marketing: Forward
Brand: Shopify

Omnisend Email Marketing & SMS

Drive sales with email marketing, newsletters, SMS, and popups

Email & SMS Marketing: Forward

Up your retention game with email and SMS marketing

Omnisend Email Marketing & SMS

Drive sales with email marketing, newsletters, SMS, and popups

Email & SMS Marketing: Forward

Up your retention game with email and SMS marketing

Rating

2,841 Reviews

9.3

24 Reviews

8.2

Pricing

Install App More info

Features

Abandoned cart recovery
Personalized emails
Exit-intent popups
Email marketing automation
Campaign analytics
Spin-to-win games
Sms campaigns
Landing pages
Ready-made templates
Welcome workflows
Signup forms
Automated segmentations

Pre-built templates
Drag-and-drop editor
Campaign analytics
Sms campaigns
Email promotions
Customizable automations
Deliverability meter

Screenshots

Omnisend Email Marketing & SMS screenshot

+ 2 more

Email & SMS Marketing: Forward screenshot

+ 1 more

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Pros

Packed with features making it easy to grow email lists with landing pages & popups
Hundreds of pre-made email templates, eliminating the need for coding
Personalized emails for effective abandoned cart & welcome automation workflows
24/7 email & live chat support for all users, including free plan users
Seamless integration with Shopify
Detailed metrics and analytics showing app’s impact on revenue
Extremely user-friendly for beginners
High-quality educational resources and marketing blogs
Effective customer support, frequently praised in user reviews
Includes additional features like exit-intent popups, spin-to-win, and product reviews

Powerful segmentation engine for targeted marketing
Customizable automations for better campaign management
Easy-to-use drag-and-drop design editor
Prebuilt templates to speed up campaign creation
Detailed campaign analytics for performance tracking
24x7 support with dedicated success managers
No limit on the number of contacts; pay for usage only
Features for email/SMS automations like Abandoned Cart, Welcome, Upsell/Cross-sell emails
Segmentation based on order history, geography, and campaign behavior
Deliverability Meter to ensure emails land in inboxes

Cons

Interface might not be the most intuitive initially
Issue reported with coupons having dark backgrounds causing date visibility problems
Reports of unapproved widgets being added to product pages affecting conversions
Perceived high increase in subscription prices
Restrictions in the free version such as inability to remove the watermark, leading to reduced professionalism
Confusing refund policy and complaints of poor handling of refunds
User complaints about non-responsive customer support, particularly regarding unresolved technical issues
Problems with the definition of 'unlimited' services causing disruptions
Complaints about being charged monthly despite low or no usage of services
Issues with SMS functionality, such as not providing dedicated toll-free numbers and delays in purchasing credits

Potential issues with initial setup or connection to platforms like Shopify, as mentioned in the review
Support response time can be slow or lacking, as evidenced by the user experience in the review

Launched

Mar 09, 2014

Jan 12, 2023

Developer

Built by Omnisend

Apps:

Average Rating:

4.7

Reviews:

2,841

Built by Shopify

Apps:

1868

Average Rating:

2.9

Reviews:

71,119

Make Your Choice

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Compare Omnisend Email Marketing & SMS vs Email & SMS Marketing: Forward

Omnisend Email Marketing & SMS

Email & SMS Marketing: Forward

Omnisend Email Marketing & SMS