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O: WhatsApp Chat, Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

O: WhatsApp Chat, Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

Overview

What is O: WhatsApp Chat, Contact Form?

O WhatsApp Chat Contact Form is a Shopify app that adds a WhatsApp contact button to your store, allowing customers to reach out directly via WhatsApp for inquiries or support.

Key Strengths:

  • Simple setup with no coding required
  • Floating WhatsApp button for easy access
  • Supports multiple languages for global stores

What is ZB: WhatsApp & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

  • Direct WhatsApp and Messenger integration
  • Automated greetings and quick replies
  • Order status updates via chat

Rating

Rating

284 Reviews
9.2
16 Reviews
9.1

Pricing

Pricing

  • $2.99-$11.99 / Month
  • Free Plan Available
  • 7 Days Free Trial
  • $4.99-$19.99 / Month
  • Free Plan Available
  • 14 Days Free Trial

Features

Features

  • Live chat widget
  • One-click integration
  • Persistent conversions
  • Real-time conversations
  • Superior deliverability
  • Real-time messages
  • Centralized customer engagement
  • Insightful tracking data
  • Increased sales support
  • Central engagement hub
  • 24/7 customer care
  • Reach beyond website
  • Modern widget design
  • Cross-platform support (facebook, instagram, whatsapp)
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

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Pros

Pros

  • One-click integration with multiple platforms like Facebook Messenger, WhatsApp, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, and Telegram
  • Helps increase sales conversions and generate leads
  • Improves customer support with a single live chat button
  • Customizable chat widget style, device & page targeting, and preset welcome messages
  • Effectiveness analysis of each chat channel
  • Positive user reviews highlighting excellent customer service and quick issue resolution
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Jan 19, 2016
Jan 17, 2016

Developer

Developer

Apps:

9

Average Rating:

4.3

Reviews:

1,492

Apps:

8

Average Rating:

4.2

Reviews:

497

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