Where Knowledge Meets Innovation
Wix Apps
Ecwid Apps
BigCommerce Apps
AI Agents
O: Chat buttons & Contact Form
Live chat with shoppers on Facebook Messenger, Instagram &more
BIK Instagram, Whatsapp, Email
Create intelligent segments to target customers
O: Chat buttons & Contact Form
Live chat with shoppers on Facebook Messenger, Instagram &more
BIK Instagram, Whatsapp, Email
Create intelligent segments to target customers
Rating
Rating
8.9
9
Pricing
Pricing
Features
Features
- Live chat widget
- One-click integration
- Persistent conversions
- Real-time conversations
- Superior deliverability
- Real-time messages
- Centralized customer engagement
- Insightful tracking data
- Increased sales support
- Central engagement hub
- 24/7 customer care
- Reach beyond website
- Modern widget design
- Cross-platform support (facebook, instagram, whatsapp)
- Abandoned cart recovery
- Upsell and cross-sell
- Welcome messages
- Intelligent segments
- Conversational messaging
- Event triggers
- Higher aov
- Conversion boosts
- Custom journeys
- Growth strategy
Pros
Pros
- One-click integration with multiple platforms like Facebook Messenger, WhatsApp, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, and Telegram
- Helps increase sales conversions and generate leads
- Improves customer support with a single live chat button
- Customizable chat widget style, device & page targeting, and preset welcome messages
- Effectiveness analysis of each chat channel
- Positive user reviews highlighting excellent customer service and quick issue resolution
- Enables 2-way communication on revenue generating flows such as Abandoned cart recovery, upsell, cross-sell, welcome messages, and web store event triggers
- Helps in increasing Average Order Value (AOV), conversion rates, and purchases
- Offers a dedicated growth strategy manager to help strategize more than 30 revenue-generating flows
- Provides marketing campaigns and automations for multiple platforms including Whatsapp, Instagram, Email, and SMS
- Includes a unified helpdesk to address client queries from all channels in a single dashboard
- Positive customer reviews highlighting excellent customer support and responsiveness
- Streamlines workflow by simplifying manual tasks, resulting in higher efficiency
- Cost-effective platform according to user feedback
Cons
Cons
- Negative reviews indicating issues with service continuity after the trial period ended
- Complaints about the responsiveness and helpfulness of customer care after initial engagement
- High pricing plans that may not be suitable for smaller businesses or startups
- Instances of miscommunication regarding billing and plan upgrades
Categories
Categories
Launched
Launched
Jan 19, 2016
May 08, 2023
Developer
Developer
Apps:
18124
Average Rating:2.5
Reviews:739,643
Apps:
18124
Average Rating:2.5
Reviews:739,643
