Compare O: Chat buttons & Contact Form vs ZB: Facebook & Messenger Chat

Name: ZB: Facebook &amp; Messenger Chat
Brand: Shopify

O: Chat buttons & Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

O: Chat buttons & Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is O: Chat buttons & Contact Form?

O WhatsApp Chat Contact Form is a Shopify app that adds a WhatsApp contact button to your store, allowing customers to reach out directly via WhatsApp for inquiries or support.

Key Strengths:

Simple setup with no coding required
Floating WhatsApp button for easy access
Supports multiple languages for global stores

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

268 Reviews

9.2

17 Reviews

9.1

Pricing

Install App More info

Features

Live chat widget
One-click integration
Persistent conversions
Real-time conversations
Superior deliverability
Real-time messages
Centralized customer engagement
Insightful tracking data
Increased sales support
Central engagement hub
24/7 customer care
Reach beyond website
Modern widget design
Cross-platform support (facebook, instagram, whatsapp)

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

O: Chat buttons & Contact Form screenshot

+ 4 more

ZB: Facebook & Messenger Chat screenshot

+ 2 more

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Pros

One-click integration with multiple platforms like Facebook Messenger, WhatsApp, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, and Telegram
Helps increase sales conversions and generate leads
Improves customer support with a single live chat button
Customizable chat widget style, device & page targeting, and preset welcome messages
Effectiveness analysis of each chat channel
Positive user reviews highlighting excellent customer service and quick issue resolution

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Jan 19, 2016

Jan 17, 2016

Developer

Built by Shopify

Apps:

18915

Average Rating:

2.4

Reviews:

771,113

Built by Shopify

Apps:

18915

Average Rating:

2.4

Reviews:

771,113

Make Your Choice

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Compare O: Chat buttons & Contact Form vs ZB: Facebook & Messenger Chat

O: Chat buttons & Contact Form

ZB: Facebook & Messenger Chat

O: Chat buttons & Contact Form