Compare O: Chat buttons & Contact Form vs BIK Instagram, Whatsapp, Email

Name: BIK Instagram, Whatsapp, Email
Brand: Shopify

O: Chat buttons & Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

BIK Instagram, Whatsapp, Email

Create intelligent segments to target customers

O: Chat buttons & Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

BIK Instagram, Whatsapp, Email

Create intelligent segments to target customers

Rating

273 Reviews

9.2

129 Reviews

Pricing

Install App More info

Features

Live chat widget
One-click integration
Persistent conversions
Real-time conversations
Superior deliverability
Real-time messages
Centralized customer engagement
Insightful tracking data
Increased sales support
Central engagement hub
24/7 customer care
Reach beyond website
Modern widget design
Cross-platform support (facebook, instagram, whatsapp)

Abandoned cart recovery
Upsell and cross-sell
Welcome messages
Intelligent segments
Conversational messaging
Event triggers
Higher aov
Conversion boosts
Custom journeys
Growth strategy

Screenshots

O: Chat buttons & Contact Form screenshot

+ 4 more

BIK Instagram, Whatsapp, Email screenshot

+ 2 more

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Pros

One-click integration with multiple platforms like Facebook Messenger, WhatsApp, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, and Telegram
Helps increase sales conversions and generate leads
Improves customer support with a single live chat button
Customizable chat widget style, device & page targeting, and preset welcome messages
Effectiveness analysis of each chat channel
Positive user reviews highlighting excellent customer service and quick issue resolution

Enables 2-way communication on revenue generating flows such as Abandoned cart recovery, upsell, cross-sell, welcome messages, and web store event triggers
Helps in increasing Average Order Value (AOV), conversion rates, and purchases
Offers a dedicated growth strategy manager to help strategize more than 30 revenue-generating flows
Provides marketing campaigns and automations for multiple platforms including Whatsapp, Instagram, Email, and SMS
Includes a unified helpdesk to address client queries from all channels in a single dashboard
Positive customer reviews highlighting excellent customer support and responsiveness
Streamlines workflow by simplifying manual tasks, resulting in higher efficiency
Cost-effective platform according to user feedback

Cons

Negative reviews indicating issues with service continuity after the trial period ended
Complaints about the responsiveness and helpfulness of customer care after initial engagement
High pricing plans that may not be suitable for smaller businesses or startups
Instances of miscommunication regarding billing and plan upgrades

Launched

Jan 19, 2016

May 08, 2023

Developer

Built by Shopify

Apps:

19244

Average Rating:

2.5

Reviews:

794,068

Built by Shopify

Apps:

19244

Average Rating:

2.5

Reviews:

794,068

Make Your Choice

Install App More info View alternatives

Compare O: Chat buttons & Contact Form vs BIK Instagram, Whatsapp, Email

O: Chat buttons & Contact Form

BIK Instagram, Whatsapp, Email

O: Chat buttons & Contact Form