Compare Musbu - Social Chat Button vs Chatway Live Chat & WhatsApp

Name: Chatway Live Chat &amp; WhatsApp
Brand: Shopify

Musbu - Social Chat Button

Enhance Support With WhatsApp Chat Button & Live Chat!

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Musbu - Social Chat Button

Enhance Support With WhatsApp Chat Button & Live Chat!

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Overview

What is Chatway Live Chat & WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

Rating

267 Reviews

9.1

223 Reviews

9.1

Pricing

More info

Install App More info

Features

Customizable chat button
Responsive chat widget
Prefilled messages

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Screenshots

+ 2 more

+ 3 more

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Pros

Improves customer relationships by providing a direct line of communication
Increases customer satisfaction and loyalty
Potentially increases sales
Responsive WhatsApp icon, button, and chat widget for convenient customer contact
Customizable look and feel to match the store’s branding
Easy to install and configure with no coding required
Responsive chat widget that works seamlessly on all devices
Ability to set custom prefilled messages for customers
Positive user feedback highlighting the app's utility and ease of use
Free to use for Shopify users

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Cons

Launched

May 02, 2023

Sep 06, 2023

Developer

Built by Shopify

Apps:

18072

Average Rating:

2.5

Reviews:

736,830

Built by Shopify

Apps:

18072

Average Rating:

2.5

Reviews:

736,830

Make Your Choice

More info View alternatives

Install App More info View alternatives

Compare Musbu - Social Chat Button vs Chatway Live Chat & WhatsApp

Musbu - Social Chat Button

Chatway Live Chat & WhatsApp

Musbu - Social Chat Button