MSG91 vs Keeping: Best Helpdesk for Gmail

Compare MSG91 vs Keeping for Gmail helpdesk solutions: pricing, features, and integrations. Choose the best customer support tool for your business! Are you looking for a reliable helpdesk solution for Gmail and unsure whether MSG91 or Keeping is the right choice? This comparison breaks down their features, pricing, and usability to help you decide.

MSG91

Alerts & Abandoned Cart via SMS, Whatsapp, Voice, Email

Keeping ‑ Helpdesk for Gmail

The customer support helpdesk that integrates with Gmail

PB: Free App for Email Popups

Create Email Pop Ups and Forms with Bars for Email Marketing

POWR: Customer Support Request

Simplify your customer support & customer service inquiries

MSG91

Alerts & Abandoned Cart via SMS, Whatsapp, Voice, Email

Keeping ‑ Helpdesk for Gmail

The customer support helpdesk that integrates with Gmail

PB: Free App for Email Popups

Create Email Pop Ups and Forms with Bars for Email Marketing

POWR: Customer Support Request

Simplify your customer support & customer service inquiries

Overview

What is MSG91?

MSG91 is a cloud-based customer communication platform offering SMS, email, and voice solutions for businesses. It integrates with Gmail to streamline support workflows.

Key Strengths:

Robust SMS and email automation
Multi-channel support (SMS, email, voice)
API-driven customization

What is Keeping ‑ Helpdesk for Gmail?

Keeping is a Gmail-based helpdesk tool designed to manage customer support requests directly from your inbox. It simplifies ticket tracking and team collaboration.

Key Strengths:

Seamless Gmail integration
Lightweight and easy to use
Affordable pricing for small teams

What is PB: Free App for Email Popups?

PB Email Capture & Sign-Up is a lead generation tool that captures email addresses from website visitors and syncs them with your CRM or email marketing platform.

Key Strengths:

Simple embeddable forms
CRM integrations (e.g., Mailchimp, HubSpot)
No coding required

What is POWR: Customer Support Request?

POWR Customer Support Request is a customizable form builder for collecting and managing customer inquiries, designed for Shopify and Wix stores.

Key Strengths:

Drag-and-drop form builder
Works with Shopify and Wix
Automated response triggers

Rating

11 Reviews

8.2

3 Reviews

8.2

1 Reviews

8.2

3 Reviews

7.1

Pricing

Install App More info

More info

Install App More info

Features

Abandoned checkout alerts
Signup greetings
Abandoned cart alerts
Order related alerts
Order cancellation alerts
Refund alerts
Custom communications
Omni-channel messaging
Two-factor authentication
Automated sms

Advanced reporting
Support ticketing
Gmail integration
Team sync
Order information

Customer segmentation
Boost conversion rates
User-friendly design
Page-specific offers
Customizable page bars
Email capture integration

Conditional logic
Centralized dashboard
Crm integration
Instant alerts
Custom auto-responder
Advanced controls

Screenshots

+ 3 more

+ 3 more

POWR: Customer Support Request screenshot

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Pros

Supports multiple communication channels including Email, SMS, Voice, RCS, and WhatsApp
Covers a wide range of alert types: Abandoned Checkout Alerts, Signup Greetings, Abandoned Cart Alerts, Order Related Alerts, Order Cancellation Alerts, Refund Alerts
Focus on innovation and easy usability
Dedicated OTP platform for two-factor authentication, enhancing security
Supports communications across 190+ countries
Automates SMS based on country codes, allowing for localized and personalized messages
Potential to boost sales by using targeted and personalized communication
Promotes better engagement with visitors through various messaging channels

Integration with Gmail allows for seamless management of customer support without leaving the email client
Ideal for eCommerce teams of all sizes to consolidate communication and improve efficiency
Converts emails into support tickets, making it easier to assign, discuss, and prioritize tasks
Shared inbox and team sync feature ensures that all team members are up-to-date with the latest support requests
Ability to see customer order information directly in Gmail enhances customer support and troubleshooting
Offers advanced reporting capabilities to track response times, ticket volume, and agent performance, aiding in performance analysis and continuous improvement

Customizable page bars simplify email capture and help capture more emails
Strengthens marketing strategies with Shopify Email and Shopify Flow integration
User-friendly design makes creating page bars easy
Capability to create a page bar for any desired page
Fully integrates with Shopify email and automation systems
Can be used on many Shopify pages to create page-specific offers
Segments customers for customized marketing efforts
Designed to boost conversion rates by engaging customers

Simplifies customer support and service inquiries
Cost-effective compared to traditional helpdesk software
Ease of use and setup, no need for complex CRM systems
Integration capabilities with Zendesk, Salesforce, and other CRM/helpdesk software
Allows instant submission alerts and custom auto-responder emails
Centralizes all support requests in a dedicated dashboard
Conditional logic to segment customers appropriately
Advanced submission controls to customize support request flow

Cons

Might require a learning curve to use all features effectively
Depends on the reliability of external messaging services, which could affect delivery rates
International messaging could incur additional costs
Customization might not cater to all types of businesses equally

Potential dependency on Gmail might not be suitable for businesses using other email clients
Limited functionality outside of Gmail might deter teams that require more robust standalone helpdesk solutions
Requires initial setup and potential training for efficient team-wide implementation, which could be a hurdle for tech-challenged teams
Some users may find the integration cluttering their regular Gmail workflow, depending on mailbox volume
May lack some advanced helpdesk features compared to dedicated platforms, particularly if complex workflows are needed

Limited user feedback available to assess performance
Potential learning curve for fully utilizing customization features

Limited advanced features compared to full-scale helpdesk software
Potential dependency on third-party integrations for some functionality
May not be sufficient for larger organizations with high volume of support requests
Relies on the robustness and reliability of integrations with other software

Launched

Aug 21, 2022

Aug 18, 2021

Jun 12, 2024

Jul 13, 2014

Developer

Built by Superheros Inc

Apps:

Average Rating:

Reviews:

Built by Katsu Ventures

Apps:

Average Rating:

Reviews:

Built by Shopify

Apps:

1068

Average Rating:

3.1

Reviews:

42,502

Built by POWR.io

Apps:

Average Rating:

4.4

Reviews:

5,206

Make Your Choice

Install App More info

More info

Install App More info

Frequently Asked Questions (FAQ)

Which is better for SMS support: MSG91 or Keeping?

MSG91 specializes in SMS and multi-channel communication, while Keeping focuses on Gmail-based helpdesk management. Choose MSG91 for SMS-heavy workflows.
Does Keeping integrate with CRM tools?

Keeping primarily works within Gmail and lacks deep CRM integrations. For CRM sync, consider PB Email Capture or POWR.
Is MSG91 suitable for small businesses?

MSG91 is scalable but may be overkill for very small teams. Keeping or POWR offer simpler, cost-effective alternatives.
Can POWR forms be used on Shopify?

Yes, POWR Customer Support Request integrates natively with Shopify and Wix for easy form deployment.
Which tool has the lowest pricing?

Keeping and PB Email Capture offer budget-friendly plans, while MSG91 and POWR cater to mid-market or larger businesses.

MSG91 vs Keeping: Best Helpdesk for Gmail

MSG91

Keeping ‑ Helpdesk for Gmail

PB: Free App for Email Popups

POWR: Customer Support Request

MSG91

Keeping ‑ Helpdesk for Gmail

PB: Free App for Email Popups