Compare Moose: Live Chat FAQ Whatsapp vs Whatsapp Marketing & Support

Name: Whatsapp Marketing &amp; Support
Brand: BusinessOnBot

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Whatsapp Marketing & Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Whatsapp Marketing & Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

317 Reviews

9.4

84 Reviews

9.1

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

Moose: Live Chat FAQ Whatsapp screenshot

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Aug 21, 2023

Oct 02, 2023

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

317

Built by BusinessOnBot

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Average Rating:

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Compare Moose: Live Chat FAQ Whatsapp vs Whatsapp Marketing & Support

Moose: Live Chat FAQ Whatsapp

Whatsapp Marketing & Support

Moose: Live Chat FAQ Whatsapp