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Moose: Live Chat FAQ Whatsapp
Advanced Helpdesk: FAQ builder, help center, support widget
JivoChat: Live Chat & WhatsApp
Omnichannel Live Chat with WhatsApp and Marketing Solutions
Moose: Live Chat FAQ Whatsapp
Advanced Helpdesk: FAQ builder, help center, support widget
JivoChat: Live Chat & WhatsApp
Omnichannel Live Chat with WhatsApp and Marketing Solutions
Overview
Overview
What is JivoChat: Live Chat & WhatsApp?
JivoChat is a live chat and messaging app that integrates WhatsApp, Facebook Messenger, and other platforms into a single dashboard. It helps businesses manage customer inquiries efficiently.
Key Strengths:
- Multi-channel support (WhatsApp, Messenger, Telegram, etc.)
- CRM integration and automation tools
- Mobile app for on-the-go support
Rating
Rating
9.4
7.7
Pricing
Pricing
Features
Features
- Faq builder
- Help center templates
- Support ticket management
- Customizable help widget
- Efficient helpdesk workflow
- Insightful performance reports
- Whatsapp integration
- Integrated crm
- Omnichannel chat
- Marketing solutions
- Inbox management
Pros
Pros
- Exclusively built for Shopify merchants ensuring tailored features
- Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
- All-in-one support helpdesk that manages tickets from various channels
- Customizable help widget for efficient ticket reception
- Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
- Insightful reporting features for team and real-time ticket performance
- 24/7 support availability, ensuring round-the-clock service
- Intuitive user interface allowing for seamless integration into product pages
- High-quality customer support, including one-to-one demo calls and tutorial sessions
- Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
- User-friendly interface facilitates easy navigation and utilization of features
- Real-time live chat feature allows businesses to respond promptly to customer inquiries
- Marketing solutions enhance customer interaction and business growth
- Integration with other popular business tools and platforms can streamline operations
Cons
Cons
- Missing information about pricing or possible limitations in the free version
- Potential reliance on updates for promised features like the upcoming Chat feature
- May require technical knowledge for initial setup, which can be challenging for some users
- Reports of occasional performance issues, such as lagging or delayed notifications
- Limited customization options might not satisfy all business needs
- Potential costs associated with premium features, which can be a barrier for smaller businesses
- Dependence on internet connectivity can restrict functionality in areas with poor service
Categories
Categories
Launched
Launched
Aug 21, 2023
Aug 17, 2017
Developer
Developer
Apps:
2
Average Rating:2.5
Reviews:309
Apps:
1282
Average Rating:3.1
Reviews:49,384
