Compare Moose: AI Chatbot & Live Chat vs POWR: Live Chat

Name: POWR: Live Chat
Brand: POWR.io

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Overview

What is POWR: Live Chat?

POWr Live Chat is a Shopify app designed to provide real-time customer support through live chat, helping businesses improve communication and sales.

Key Strengths:

Easy-to-use live chat interface
Mobile-friendly design
Basic chat analytics

Rating

340 Reviews

9.4

16 Reviews

6.3

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Customizable design
Automated messages
Instant live chat
Custom chat settings
Mobile notifications

Screenshots

Moose: AI Chatbot & Live Chat screenshot

+ 3 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

Launched

Aug 21, 2023

Dec 01, 2017

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

340

Built by POWR.io

Apps:

Average Rating:

4.2

Reviews:

1,737

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Moose: AI Chatbot & Live Chat vs POWR: Live Chat

Moose: AI Chatbot & Live Chat

POWR: Live Chat

Moose: AI Chatbot & Live Chat